![Sunway Medical Centre](https://media.trabajo.org/img/noimg.jpg)
Customer Service Executive
5 days ago
**Customer Service and Attend to Enquiries**
- Receive customers’ enquiries (walk-in or via telephone) and provide the information required
- Providing clear directions of Hospital’s facilities to customer upon inquiry
- Handling customer/patients’ queries and providing clear explanations and information
- Assisting patients by directing the customers to the respective departments and/or consultants’ clinic
- Triaging /understanding patients’ medical condition so as to be able to provide correct/appropriate referral to the consultants
- Providing personalized attention to customers especially for all customers who face any difficulty when dealing with us
- Ensuring that all customer enquiries and concern are promptly looked at and addressed appropriately
- Complying with the basic customer service courtesy protocol - greetings, smile and eye contact and to address to customers appropriately
- Maintaining customers’/patients’ confidentiality and discreteness at all times.
**Attend to VVIP/VIP Patients/Customers**
- To receive information of VVIP/VIP patients/customers from Manager, Customer Service or Senior Manager, Customer Service
- Assist the VVIP/VIPs in the logistics around the hospital (i.e.: registration, escorting, etc) where required
- Conduct patient rounds within the hospital (i.e.: wards, outpatient departments, admission/discharge areas, A&E, etc)
- To assess/screen patients during rounds in order to provide immediate assistance where required
**Handling of Customers’ Feedbacks**
- Address to all customers’ feedbacks promptly and professionally
- Calm angry complainant and to bring them to the discussion room, to avoid any interruption and misunderstandings
- To ensure proper follow through for all complaint cases until resolution
**Requirement & Qualifications**:
- Diploma or Degree in Nursing/Hospitality Services (Customer Service related) or any other medical related field
- Min 3 years working experience
- Working experience in a hospital setting, with direct contact with patients/customers is an advantage
- Able to work 6 days a week including weekends/PH
- Good Listener
**Benefits**:
- Contractual bonus and Performance bonus.
- Medical, Dental and Optical benefits..
- Career Development: Training, Annual Talent Review, Career Planning.
- Rewards and recognition: Long Service Award.
- Discount rate with other Sunway Business Units (i.e. Theme Park, Hospitality, Education, Property, Medical, Retail, Food & Beverages), Sports and Recreational, Family Day.
- Open communication. Young, energetic and fun working environment.
**Salary**: From RM1,800.00 per month
**Benefits**:
- Parental leave
Ability to commute/relocate:
- Bandar Sunway: Reliably commute or planning to relocate before starting work (required)
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
**Language**:
- Bahasa (required)
- Mandarin (preferred)
-
Customer Service
4 days ago
Bandar Sunway, Malaysia SIMANA NETWORK SDN BHD Full timeWe established since 2000, we are well established company. We develop customer base and give marketing solutions for cooperate company in Banking industries, Telco industries and NGO. With 22 years of experience we trained and develop fresh individual to Executive and Senior Executive to lead our Organization. **BENEFITS: - ** - Travel opportunity...
-
Customer Service Executive
3 weeks ago
Bandar Sunway, Malaysia Sunway Medical Centre Full time**Customer Service and Attend to Enquiries** - Receive customers’ enquiries (walk-in or via telephone) and provide the information required - Providing clear directions of Hospital’s facilities to customer upon inquiry - Handling customer/patients’ queries and providing clear explanations and information - Assisting patients by directing the customers...
-
Customer Service Executive
5 days ago
Bandar Sunway, Malaysia Sunway Medical Centre Full time**Customer Service and Attend to Enquiries** - Receive customers’ enquiries (walk-in or via telephone) and provide the information required - Providing clear directions of Hospital’s facilities to customer upon inquiry - Handling customer/patients’ queries and providing clear explanations and information - Assisting patients by directing the customers...
-
Customer Service
2 weeks ago
Bandar Sunway, Malaysia EMO Books Services SdnBhd Full timeResponsibilities: Respond to customers' enquiries Identify and assess customers' needs to achieve satisfaction To prepare quotations and billings for Customer To update quotation listing and follow up with clients on it. To assist clients in addressing their issues. To escalate queries and concerns of client(s). To be able to manage the task as assigned...
-
Customer Service
2 weeks ago
Bandar Sunway, Malaysia SIMANA NETWORK SDN BHD Full timeWe established since 2000, we are well established company. We develop customer base and give marketing solutions for cooperate company in Banking industries, Telco industries and NGO. With 22 years of experience we trained and develop fresh individual to Executive and Senior Executive to lead our Organization.**BENEFITS: - * Travel opportunity (Domestic and...
-
Customer Service Executive
2 weeks ago
Bandar Sunway, Malaysia Sunway Medical Centre Full timeCustomer Service and Attend to Enquiries Receive customers' enquiries (walkin or via telephone) and provide the information required Providing clear directions of Hospital's facilities to customer upon inquiry Handling customer/patients' queries and providing clear explanations and information Assisting patients by directing the customers to the respective...
-
Customer Service Executive
2 weeks ago
Bandar Sunway, Malaysia Sunway Medical Centre Full timeCustomer Service and Attend to Enquiries Receive customers' enquiries (walkin or via telephone) and provide the information required Providing clear directions of Hospital's facilities to customer upon inquiry Handling customer/patients' queries and providing clear explanations and information Assisting patients by directing the customers to the respective...
-
Customer Service Executive
3 weeks ago
Bandar Sunway, Malaysia ASK Resources Full time**Benefits**: - Shift allowance - OT Claim - Hospitalization and SurgeryGroup term life - Medical claim - EPF - SOCSO **Requirements**: - Min. SPM/Diploma in any field - At least 1 year experience in call center - Can start immediately **Job scope**: - Supporting on telco matter in call center role. - As a critical front line position, responsible for...
-
Customer Service Executive
1 week ago
Bandar Sunway, Malaysia Dimerco Express Malaysia Sdn Bhd Full time**JOB PURPOSE** To improve service level, attempt to build stronger relationship with the customers and provide higher customer satisfaction at all levels. **JOB DESCRIPTIONS** - To handle costing and billing for shipments - Prepare e-payments and/or yellow vouchers for payments to the shipping liners/co-loaders for D/O collection - Resolve customers’...
-
Customer Service Executive
2 weeks ago
Bandar Sunway, Malaysia ASK Resources Full timeBenefits: Shift allowance OT Claim Hospitalization and SurgeryGroup term life Medical claim EPF SOCSORequirements: Min. SPM/Diploma in any field At least 1 year experience in call center Can start immediatelyJob scope: Supporting on telco matter in call center role. As a critical front line position, responsible for handling important services interactions...
-
Customer Service Executive
2 weeks ago
Bandar Sunway, Malaysia Dimerco Express Malaysia Sdn Bhd Full timeJOB PURPOSETo improve service level, attempt to build stronger relationship with the customers and provide higher customer satisfaction at all levels.JOB DESCRIPTIONS To handle costing and billing for shipments Prepare epayments and/or yellow vouchers for payments to the shipping liners/coloaders for D/O collection Resolve customers' queries by determining...
-
Customer Service Admin Executive
3 weeks ago
Bandar Sunway, Malaysia Enso S&A Health House Sdn Bhd Full time**Key Responsibilities**: **Customer Service**: - Provide accurate information about products, services, pricing, and company policies to customers. - Assist customers in resolving issues, troubleshooting problems, and escalating complex cases as necessary. - Maintain a positive and empathetic attitude while addressing customer needs, aiming to exceed their...
-
Customer Service
2 months ago
Bandar Sunway, Malaysia EMO Books Services SdnBhd Full timeResponsibilities: - Respond to customers' enquiries - Identify and assess customers’ needs to achieve satisfaction - To prepare quotations and billings for Customer - To update quotation listing and follow up with clients on it. - To assist clients in addressing their issues. - To escalate queries and concerns of client(s). - To be able to manage the task...
-
Customer Service
2 days ago
Bandar Sunway, Malaysia EMO Books Services SdnBhd Full timeResponsibilities: - Respond to customers' enquiries - Identify and assess customers’ needs to achieve satisfaction - To prepare quotations and billings for Customer - To update quotation listing and follow up with clients on it. - To assist clients in addressing their issues. - To escalate queries and concerns of client(s). - To be able to manage the task...
-
Customer Service
2 weeks ago
Bandar Sunway, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full timeJob descriptionJob Overview: Customer Service Live Chat cum Copywriter. You will be responsible for engaging with our customers through live chat support and crafting compelling written content to enhance our brand messaging.Responsibilities:Live Chat Support: Provide prompt and effective customer support through live chat channels.Address customer...
-
Tele Recovery Officer
2 days ago
Bandar Sunway, Malaysia MY RECOVERY MANAGEMENT Full timeTele Recovery Officer / Customer Service (Bank Portfolio) DESCRIPTION: - Perform daily outbound calls to remind customers & follow up on overdue payments. - Efficiently recover customer's debts in a timely manner - Efficiently follow up on all files includes 'promise to pay files'/ 'broken promises to pay files' - Work with customers to solve payment...
-
Customer Service
4 weeks ago
Bandar Sunway, Malaysia ESZYTAG Full timeAble to speak and read in mandarin - Answering all calls to our dedicated customer service lines - Responding to billing enquiries - Reminding customers to pay debts - Build sustainable relationships and trust with customer accounts through open and interactive communication - Handle customer complaints, provide appropriate solutions and alternatives within...
-
Customer Service
2 weeks ago
Bandar Sunway, Malaysia Krava Studio Enterprise Full timeCompany Overview:Job Descriptions: Conduct followup calls or chats for customers who have expressed interest in specific products or services. Provide detailed product information and address customer inquiries effectively. Proactively identify opportunities to upsell and crosssell related products and services during customer interactions. Offer...
-
Customer Service
2 weeks ago
Bandar Sunway, Malaysia Career International FOS Sdn Bhd Full time_Location:_Sunway Visio_- Operation Hours:_9am-6pm | 5 days work per week including weekend_Primary Job Functions: Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives. Build sustainable relationships and engage customers by taking the extra mile Keep the customer's privacy and protect customer...
-
Customer Service
2 weeks ago
Bandar Sunway, Malaysia V-Create Asiawide Group Full time**(Together we Create the future.)** **V Create Asiawide Group is an organization specializing in marketing, client acquisition and strategic business intelligence solution for our clients across a range of industries. We owe much of our success to our innovative and progressive approach to our clients' customers. Our forte is providing solutions and...