Product Support Admin Specialist

5 months ago


Bandar Sunway, Malaysia ISJ Technology Sdn Bhd Full time

**Job Overview: -**

We are seeking a motivated and organized individual to join our team as a Product cum Admin Support. This role will assist with various tasks related to customers’ inquiries, troubleshooting product-related issues, providing solution to ensure a seamless user experience and administrative support.

**Job Responsibilities: -**
- Guide customers through troubleshooting processes to identify and resolve issues.
- Investigate and analyze customer-reported issues to determine root causes.
- Work collaboratively with other departments to address and resolve technical or product-related problems.
- Provide accurate and detailed information to customers regarding product capabilities.
- Document and track customer interactions, issues, and resolutions.
- Contribute to the creation and maintenance of knowledge base articles and FAQs.
- Collaborate with internal teams to relay customer feedback and insights.
- Participate in quality assurance activities to ensure the accuracy and effectiveness of support solutions.
- Managing various administrative tasks, including managing correspondence, scheduling meetings, maintaining filing systems and Company asset management.
- Coordinate travel arrangements, accommodations, and itineraries for staff members.
- Take charge of shipping arrangement and manage all import and shipping related matter.
- Prepare invoice / DO / PO / Quotation.
- Perform / undertake other special assignments, ad-hoc job/project as and when required by the management/superior from time to time.

**Job Requirements: -**
- At least Diploma/Bachelor's degree in a related field or equivalent work experience.
- At least 1-3 years of experience in a customer support or product support role.
- Strong technical aptitude and the ability to understand and troubleshoot software or hardware issues.
- **Excellent communication skills in English and Mandarin in both written and verbal. Cantonese is a plus.**:

- Patience and empathy in dealing with customer inquiries and concerns.
- Familiarity with customer support tools and systems.
- Attention to detail and accuracy in data entry and documentation.
- Ability to work independently with mínimal supervision and as part of a team.
- Strong problem-solving and decision-making abilities.
- **Position will be open to Malaysian only.**

**Job Highlights: -**
- 13th Months Salary.
- Full Attendance Allowance (T&C applied)
- Medical, Dental and Optical Benefits.
- Free Parking (pay and claim basis).
- EPF, Socso, and EIS

**Work Locations: -**
- Sunway Geo Avenue

**Salary**: RM3,000.00 - RM5,000.00 per month

**Benefits**:

- Free parking
- Maternity leave
- Parental leave

Schedule:

- Monday to Friday

Supplemental pay types:

- 13th month salary

Application Question(s):

- How much notice are you required to give your current employer?
- What is your current monthly basic salary?
- What is your expected monthly basic salary?
- How would you rate your Chinese in both written and spoken? (Scale of 1 to 10)
- How would you rate your English in both written and spoken? (Scale of 1 to 10)
- How many year of experience you have in customer service/customer support role?


  • Admin

    5 months ago


    Bandar Sunway, Malaysia Pro Specialist Advisory Sdn Bhd Full time

    **Requirements**: - Required language(s): Mandarin, English and Bahasa Malaysia. - At least 1 -2 years of working experience and Fresh graduated also encourage to apply. - Need to be Multilingual (Mandarin, English & Bahasa Malaysia ) -Verbal & Written. - Excellent interpersonal skills, both verbal and written communication. - Pleasant personality, good...


  • Bandar Sunway, Malaysia Pro Specialist Advisory Sdn Bhd Full time

    Important Note: You must be able to work between the times of 9 am to 6 pm on from September to December. We do not work on weekends. Fresh graduates and internship students who are free (No weekends) are welcome to apply. **Job Description**: Conducting data collection on information Answer and direct phone calls, Organize and schedule appointments and...


  • Bandar Sunway, Malaysia Pro Specialist Advisory Sdn Bhd Full time

    1. Managing day to day general admin matters and ensure alignment with company goals and objectives. 2. Handle routine and advance duties for other professionals including organizing while preparing documents and reports, manage to schedule appointments and other general staff support. 3. Dealing with incoming mail, post often corresponding on behalf as...

  • Admin Recovery

    5 months ago


    Bandar Sunway, Malaysia Newvest Recoveries Sdn Bhd Full time

    **Responsibilities for Admin Recovery** - Assist Assistant Manager & Head of Department with day-to-day operations and work of Admin Staff. - Ensure compliance to organizational standards, including safety standards and client or customer communications. Answering incoming calls; taking messages and re-directing calls as required. - Perform general...

  • Sales Admin

    5 months ago


    Bandar Sunway, Malaysia Rotary Mec (M) Sdn Bhd Full time

    JOB HIGHLIGHTS *Work based at Bandar Sunway *Enthuasistic team to work *Career advancement ROLES & RESPONSIBILITIES *Assist Sales Personnel to process Client Order *Process Sales order, Delivery Order and Invoicing *Assist to issue Manual Delivery and Invoice *Assist to issue System / Manual Supplier Purchase Order *Preparing and arranging for...

  • Admin Assistant

    5 months ago


    Bandar Sunway, Malaysia Rotary Mechanical and Construction Full time

    Safety - Ensure Workplace in Safe and Healthy Environment. - Safe and efficient receiving,storage,issuing of goods. - Ensure No Slips, Trips and Falls environment - Use correct lifting postures and techniques to prevent injuries **Responsibilities**: - To have and maintain good daily attendance and punctuality. - To update team member at least 2 working...

  • Admin Executive

    5 months ago


    Bandar Sunway, Malaysia One Mobile Care SDN.BHD Full time

    **Samsung Authorized Service Center** (One Mobile Care SDN BHD) Sunway Pyramid, PJ RESPONSIBILITY: - Greet and Serve incoming customer - Perform various data entry - Ensure the accuracy of the data entry - Maintains data entry requirements by following data program techniques and procedures. - Maintaining internal databases - Perform various aspect of...


  • Bandar Sunway, Malaysia Credit Bureau Malaysia Sdn Bhd Full time

    Key Responsibilities: - Monitor and process Accounts Payable and Accounts Receivable transactions. - Handle payments, cheque issuance, remittance transfers, staff claims, and petty cash, ensuring accuracy and completeness of supporting documents. - Perform daily collection and payment reconciliation to maintain financial accuracy. - Conduct general ledger...

  • Admin Executive

    5 months ago


    Bandar Sunway, Malaysia One Mobile Care SDN.BHD Full time

    **Samsung Authorized Service Center** (One Mobile Care SDN BHD) Sunway Pyramid, PJ RESPONSIBILITY: - Greet and Serve incoming customer - Perform various data entry - Ensure the accuracy of the data entry - Maintains data entry requirements by following data program techniques and procedures. - Maintaining internal databases - Perform various aspect of...

  • Admin Executive

    5 months ago


    Bandar Sunway, Malaysia One Mobile Care SDN.BHD Full time

    **Samsung Authorized Service Center** (One Mobile Care SDN BHD) Sunway Pyramid, PJ RESPONSIBILITY: - Greet and Serve incoming customer - Perform various data entry - Ensure the accuracy of the data entry - Maintains data entry requirements by following data program techniques and procedures. - Maintaining internal databases - Perform various aspect of...

  • Admin Executive

    5 months ago


    Bandar Sunway, Malaysia Rotary Mec (M) Sdn Bhd Full time

    JOB HIGHLIGHTS *Work based at Bandar Sunway *Enthuasistic team to work *Career advancement **ROLES & RESPONSIBILITIES** **Daily Task** - Daily Update of Project Progress (TO-DO-LIST) to immediate superior. - Weekly report progress **Main Task** - Process and Prepare Purchase Order (System/ Manual) - Follow the order process requirements - Prepare MTO...

  • IT & Product Executive

    7 months ago


    Bandar Sunway, Malaysia Trinity42 Digital Sdn. Bhd. Full time

    Managing and monitoring all installed network appliances, devices, IT assets and software usage. - Troubleshooting, diagnosing, and resolving hardware, software, and other network and website builder platform problems. - Conduct website training for clients in person or virtually. - Provide technical support for custom web development request - Monitor and...


  • Bandar Sunway, Malaysia Gamma Scientific Research Sdn Bhd Full time

    Handle customer enquiries, i.e. to provide quotation and technical information. - Supports tender documentation work when required. - Involve in the procurement and delivery of goods. - Provide pre-sales technical assistance, product demonstrations, customer education on using the products supplied. - Troubleshoot simple technical issues and provide prompt...

  • IT & Product Executive

    6 months ago


    Bandar Sunway, Malaysia Trinity42 Digital Sdn. Bhd. Full time

    Conduct thorough data analysis, employing statistical methodologies and data visualization tools to identify trends, patterns, and opportunities for improvement. - Collaborate with cross-functional teams to define data requirements and gather relevant data from internal and external sources. - Preprocess, clean, and manipulate large datasets to ensure data...

  • Product Designer

    5 months ago


    Bandar Sunway, Malaysia Colour Haven Sdn Bhd Full time

    **Job Title: Product Designer - Fashion Merchandise** **Introduction**: We are a leading fashion brand renowned for our innovative and elegant designs in shoes, handbags, buckles, small leather goods, accessories, fashion clothing, and related lifestyle products. We are seeking a creative and detail-oriented Product Designer to join our team and help us...


  • Bandar Sunway, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full time

    **Responsibilities**: - **Provide prompt and effective customer support through live chat channels.**: - **Address customer inquiries, concerns, and issues in a professional and courteous manner.**: - **Assist customers in navigating our products/services and resolving problems.**: - Create engaging and persuasive copy for various marketing materials,...

  • Procurement Assistant

    5 months ago


    Bandar Sunway, Malaysia Rotary Mec (M) Sdn Bhd Full time

    **JOB HIGHLIGHTS** *Work based at Bandar Sunway *Enthuasistic team *Career advancement **Main Task** - To Attend In House Training to improve Knowledge and productivity - To Attend Daily Department Meeting for procurement discussion - Max 10 Min - Responsible for sourcing of supplier for components, obtain price quotes and to get price negotiations -...


  • Bandar Sunway, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full time

    **Responsibilities**: - **Provide prompt and effective customer support through live chat channels.**: - **Address customer inquiries, concerns, and issues in a professional and courteous manner.**: - **Assist customers in navigating our products/services and resolving problems.**: - Create engaging and persuasive copy for various marketing materials,...

  • Management Traniee

    5 months ago


    Bandar Sunway, Malaysia ONE BOWL LAMIAN NOODLES SDN. BHD. Full time

    **Responsibilities**: - Report to the Restaurant Manager or a management staff appointed by the Company - Support and assist the Restaurant Manager in managing the restaurant - Deputise in the absence of the Managers - Supervise a team of service crew to ensure the restaurant smooth operation - Handle cashiering duties and to do banking duties - Conduct...


  • Bandar Sunway, Malaysia Smartrend Recruitment & Consultancy Full time

    **Age range: 26-35** **Responsibilities**: - Specifying and building tools to improve the speed and quality of support. - Analyzing support workflows and making suggestions to improve efficiency and effectiveness. - Working closely with product teams to understand and give input into product changes relating to the customer service department. - Assisting...