Customer Support Operation

2 weeks ago

Bandar Sunway, Malaysia Smartrend Recruitment & Consultancy Full time

**Age range: 26-35**

**Responsibilities**:

- Specifying and building tools to improve the speed and quality of support.
- Analyzing support workflows and making suggestions to improve efficiency and effectiveness.
- Working closely with product teams to understand and give input into product changes relating to the customer service department.
- Assisting with the design and rollout of new support channels and service offerings.
- Managing schedules of team members according to customer demand.
- Developing and maintaining standard operating procedures for common situations.
- Preparing performance reports by collecting and analyzing data from the customer service functions.
- Identifying and acting to remove obstacles to delivering consistently high levels of service.
- Taking part in forecasting and budgeting for customer service and tracking the actual performance against budget.
- Supporting customer service teams through required changes.
- Working closely with Operation Manager to help customer service deliver on their components of overall company goals and objectives.

**Job requirements**:

- A minimum Diploma or above.
- A team player, task oriented and possess good communication skills and customer service skills.
- Independent while building relationships with colleagues and customers.
- Be adaptable, able to mould to an ever-changing environment.
- Positive, possess a “Can Do” attitude and cheerful personality.
- Have the proven ability to problem solve, both being able to think out of the box and implement innovative solutions to everyday problems.
- 1-2 years of events operations and customer service working experience.
- Strong interest in blockchain, NFT and/or the crypto industry.
- Excellent communication skills (both written and verbal), Power Point presentation design skills is a must, preferred experiences and higher standard operations skill, Preferred can speak and write in mandarin and English

**Job Types**: Full-time, Permanent

**Salary**: RM3,700.00 - RM4,300.00 per month

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Sunway: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- events operations and customer service working experience.: 1 year (preferred)

**Language**:

- Mandarin (preferred)

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