Support Specialist
2 weeks ago
At Ericsson, you can be a game changer Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to inspire change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world.
**Our Exciting Opportunity**
We are now looking for a Domain Support Specialist to secure technical capability as part of Automated Ops 24/7 running of Services & includes diagnosis, fast domain support, routine resource fulfilment & field technical support.
***:**
Job scope**:
- You will establish centralised support service operation for billing and utility management as part of customer service fulfilment.
- Handle real estate agreements, negotiation, utility payment, site permitting, and licencing of telecommunication network site/facilities.
- Focus on improvement of support service operation
- Secure Escalation support for Service surveillance and Field service.
- Ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels
- You will have 5-10 years’ experience managing telecom site utility management
***:**
Requirements**:
- Min. Diploma in Engineering preferably in Electronics, Computer science, Telecommunication or equivalent
- Solid knowledge of operation and troubleshooting of multivendor telecommunication equipment’s
- General Mobile Telecommunications knowledge with experience in site acquisition, property management, site utility management, licensing and permit.
- KPI and financial analysis
- Analytical and automation capabilities
- Basic understanding and working knowledge payment methodologies, real estate agreements.
Employee Benefits: Basic salary + Bonus + additional EPF contribution
***:**
What's in it for you?**:
With over 90,000 employees across 180+ countries, we have a culture that respects and supports your ambitions, in alignment with our values of Respect, Professionalism and Perseverance. Ericsson is very passionate about learning and development, supports mobility and flexible working hours. We are also committed to diversity and inclusion and to be a responsible and relevant driver of positive change. We also offer some awesome benefits, amazing career development and training programs to provide an empowered career in a connected world.
“**We are proud to announce at Ericsson Malaysia,** our employees have once again voted us as a Great Place to Work® and we have been officially Certified in 2021.**
Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.”
Ericsson is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.
Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.
We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union.
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