Msip Operations Assurance

4 weeks ago


Bandar Sunway, Malaysia Ericsson Full time

**About this opportunity**

We are now looking for a key member to join our Managed Services team As a member of our MSIP Operations Assurance team, you will be responsible for the financial, operational and delivery performance of the operations assurance and broadcast operations assignments within a managed services deal. In this role, you will play a valuable role to handle the applicable Working Level Agreements (WLA) and Operating Level Agreements (OLA) with delivery organizations, managing the delivery of operations, ensuring that operations delivery is fulfilling the contracted Service Level Agreement (SLA) and serving as the primary escalation point for critical incident, Broadcast Delivery Operations escalations, and performance reporting towards the customer.

**What you will do**
- Manage end-to-end delivery of operations for specific customers, including delivery performance based on SLA, providing performance reporting on customer networks and IS/IT
- Coordinate any operational interface between delivery units and customers retained organization
- Act as main customer interface in managing major incidents, providing resolution reporting to customers and escalating the incident as necessary
- Ensure problem management activities are performed and supported by all delivery organizations
- Coordinate customer reporting meetings for problem management status
- Gain customer approval for solutions and/or negotiate penalties in case of customer non-acceptance
- Plan for preventative maintenance that covers customer requirements, report on any impacts and grant customer approval as necessary
- Continuously drive for efficiency, improvements and excellence in service delivery

**You will bring**
- Education: Bachelor’s Degree in computer Scient, IT, Engineering, Telecommunications or equivalent
- Min years of experience: 8 - 10 years
- Demonstrated ability: RAN and Service Delivery Management

**Why Join Ericsson?**

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before

solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

**What Happens once you apply?**

Click Here to find all you need to know about what our typical hiring process looks like.



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