Current jobs related to Msip Operations Assurance - Bandar Sunway - Ericsson

  • Msip Operations Assurance

    4 weeks ago

    Bandar Sunway, Malaysia Ericsson Full time

    **About this opportunity!** We are now looking for a key member to join our Managed Services team! As a member of our MSIP Operations Assurance team, you will be responsible for the financial, operational and delivery performance of the operations assurance and broadcast operations assignments within a managed services deal. In this role, you will play a...

  • Operation Manager for Call Center

    4 weeks ago

    Bandar Sunway, Malaysia People Solutions Sdn Bhd Full time

    **Responsibilities**: - a)Managing day-to-day operation to fulfill clients' requirements and KPI for their satisfaction - b) Setting up rules, policies, guidelines, process, procedure and methodology for the project, assuring implementation, maintain and enhancement - c) Planning headcount and capacity for the project operation and clients' needs - d)...

  • Operation Manager for Call Center

    22 hours ago

    Bandar Sunway, Malaysia People Solutions Sdn Bhd Full time

    **Responsibilities**: - a)Managing day-to-day operation to fulfill clients' requirements and KPI for their satisfaction - b) Setting up rules, policies, guidelines, process, procedure and methodology for the project, assuring implementation, maintain and enhancement - c) Planning headcount and capacity for the project operation and clients' needs - d)...

  • Intern, Operations

    1 week ago

    Bandar Sunway, Malaysia NielsenIQ Full time

    Company Description Be a part of something big. With 40,000+ employees in over 100 countries, Nielsen IQ is one of the world’s biggest data measurement companies, and we pride ourselves on providing our people with endless possibilities and paths to grow their careers. Simply put, we do two things at Nielsen IQ. We measure performance for our clients and...

  • Core Ims-level-2 Sme

    4 weeks ago

    Bandar Sunway, Malaysia Ericsson Full time

    **About this opportunity!** We are now looking for a Second Level Operations Specialist that will be responsible for the coordination, management, execution, and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations. This person shall ensure that the services provided to customers are continuously...

  • Business Analyst

    6 days ago

    Bandar Sunway, Malaysia It Business Solutions Sdn Bhd Full time

    **Responsibilities**: - ROLES AND RESPONSIBILITIES: - Deliver timely ad hoc and standard operational reports - Gather and document reporting requirements - Maintain reports inventory - Manage reporting change requests - Assist in designing insightful report views (excel-based or tool-based or dashboards) - Provide regular and ad-hoc results interpretation...

  • Field Services

    4 weeks ago

    Bandar Sunway, Malaysia Ericsson Full time

    **About this opportunity!**: We are now looking for a Service Reliability Lead, to be fully accountable for the Service Assurance functions for the contract. This role will work within the scope of the contract and effectively take ownership for reactive, preventative & predictive maintenance of the Service. It is a customer-facing role and will also be a...

  • Service Reliability Lead

    3 weeks ago

    Bandar Sunway, Malaysia Ericsson Full time

    At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that...

  • Technical Authority Expert Job Stage 6

    3 weeks ago

    Bandar Sunway, Malaysia Ericsson Full time

    **Our Exciting Opportunity**: We are now looking for a Technical Authority Expert to be responsible for technology leadership, expertise & support extending through the full cycle of Create, Sustain & Evolve for its respective domain **You will**: Investigate the possible source of problems for the automation components Improve and drive recovery...

  • Billing Manager

    2 weeks ago

    Bandar Sunway, Malaysia Ecolab Full time

    This position is responsible for leading and planning the billing operations for up to 20-person department. The individual is responsible for designing, implementing and enforcing policies and procedures, as well as streamlining effective billing processes across multiple markets. This position is highly visible and requires a strong leader with the ability...

  • Dnb - Regional Manager Northern

    3 weeks ago

    Bandar Sunway, Malaysia Ericsson Full time

    **About this opportunity!**: We are now looking for a Service Reliability Lead, to be fully accountable for the Service Assurance functions for the contract. This role will work within the scope of the contract and effectively take responsibility for reactive, preventative & predictive maintenance of the Service. It is a customer-facing role and will also be...

  • Video Content Creator

    5 days ago

    Bandar Sunway, Malaysia Trinity42 Digital Sdn. Bhd. Full time

    **Please include your portfolio (files/ URL link) in your resume for evaluation purposes.** ===================================== - Oversee the end-to-end project lifecycle, from concept development to final delivery, ensuring projects are completed on time and within budget. - Hands on in creating multimedia design works, as well as **video shooting, video...

  • Supervisor-banquet Operations

    4 weeks ago

    Bandar Penawar, Malaysia Marriott International, Inc Full time

    **Numéro de l'Emploi** 24083651 **Catégorie d'Emploi** Food and Beverage & Culinary **Lieu** The Westin Desaru Coast Resort, Jalan Pantai 3, Bandar Penawar, Johor, Malaysia AFFICHER SUR LA CARTE **Horaire** Full-Time **Situé à distance ?** N **Mutation?** N **Type de Poste** Non-Management Assurer un travail d'équipe cohérent. Contrôler...

  • Supervisor-banquet Operations

    22 hours ago

    Bandar Penawar, Malaysia Marriott International, Inc Full time

    **Numéro de l'Emploi** 24083651 **Catégorie d'Emploi** Food and Beverage & Culinary **Lieu** The Westin Desaru Coast Resort, Jalan Pantai 3, Bandar Penawar, Johor, Malaysia AFFICHER SUR LA CARTE **Horaire** Full-Time **Situé à distance ?** N **Mutation?** N **Type de Poste** Non-Management Assurer un travail d'équipe cohérent. Contrôler...

  • Business Development Manager

    4 weeks ago

    Bandar Utama, Malaysia MyParcel Asia Sdn Bhd Full time

    Leads a team of Sales. - Observe team members & new joiners’ job performance. - To report sales based on weekly, monthly, quarterly, and yearly versus forecast to directors. - Research potential new leads and keeping on top of developments in the Direct Selling industry. - Assured all Sales and Marketing related communication (internal and external) are...

  • Bell Attendant

    2 weeks ago

    Bandar Penawar, Malaysia Marriott International, Inc Full time

    **Job Number** 24093783 **Job Category** Rooms & Guest Services Operations **Location** The Westin Desaru Coast Resort, Jalan Pantai 3, Bandar Penawar, Johor, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Greet and escort guests to rooms. Open doors and assist...

  • Rooms Controller

    3 days ago

    Bandar Penawar, Malaysia Marriott International, Inc Full time

    **Job Number** 23224453 **Job Category** Rooms & Guest Services Operations **Location** The Westin Desaru Coast Resort, Jalan Pantai 3, Bandar Penawar, Johor, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assign room according to guest request and preferences whenever...

  • Guest Services Agent

    4 weeks ago

    Bandar Penawar, Malaysia Marriott International, Inc Full time

    **Job Number** 23209610 **Job Category** Rooms & Guest Services Operations **Location** Four Points by Sheraton Desaru, Jalan Kempas 2, Bandar Penawar, Johor, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room...

  • Guest Services Agent

    2 weeks ago

    Bandar Penawar, Malaysia Marriott International, Inc Full time

    **Job Number** 24092905 **Job Category** Rooms & Guest Services Operations **Location** Four Points by Sheraton Desaru, Jalan Kempas 2, Bandar Penawar, Johor, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room...

  • Recreation Attendant

    6 days ago

    Bandar Penawar, Malaysia Marriott International, Inc Full time

    **Job Number** 23206394 **Job Category** Golf, Fitness, & Entertainment **Location** The Westin Desaru Coast Resort, Jalan Pantai 3, Bandar Penawar, Johor, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Encourage, recruit, register, and schedule guests to participate in...

Msip Operations Assurance

4 weeks ago

Bandar Sunway, Malaysia Ericsson Full time

At Ericsson, you can be a game changer Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to inspire change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world.

**Our Exciting Opportunity**

We are now looking for a key member to join our Managed Services team. As a member of our MSIP Operations Assurance team, you will be responsible for the financial, operational and delivery performance of the operations assurance and broadcast operations assignments within a managed services deal.

In this role, you will play a valuable role to handle the applicable Working Level Agreements (WLA) and Operating Level Agreements (OLA) with delivery organizations, managing and ensuring that operations delivery is fulfilling the contracted Service Level Agreement (SLA) and serving as the primary escalation point for critical incident, Broadcast Delivery Operational issues, and performance reporting towards the customer.

***:**
Job scope**:

- Manage end-to-end delivery of operations for specific customer, including delivery performance based on SLA, providing performance reporting on customer networks and IS/IT
- Coordinate any operational interface between delivery units and customers retained organization
- Act as main customer interface in managing major incidents, providing resolution reporting to customer and raising the incident as necessary
- Ensure problem management activities are performed and supported by all delivery organizations
- Plan for preventative maintenance that covers customer requirements, report on any impacts and grant customer approval as necessary
- Continuously commit to efficiency, improvements and excellence in service delivery
***:**
Requirements**:

- Education: Bachelor’s Degree in computer science/Engineering/IT or any relevant field
- Min years of experience: 10 years’ experience
- Demonstrated ability in Operation Services, MSTOP etc.
- Solid presentation and communication skills and the ability to share your knowledge
- Contribute by delivering results and meeting customer expectations

Employee Benefits: Basic salary + Bonus + additional EPF contribution

***:**
What's in it for you?**:
With over 90,000 employees across 180+ countries, we have a culture that respects and supports your ambitions, in alignment with our values of Respect, Professionalism and Perseverance. Ericsson is very passionate about learning and development, supports mobility and flexible working hours. We are also committed to diversity and inclusion and to be a responsible and relevant driver of positive change. We also offer some awesome benefits, amazing career development and training programs to provide an empowered career in a connected world.

“**We are proud to announce at Ericsson Malaysia,** our employees have once again voted us as a Great Place to Work® and we have been officially Certified in 2021.**

Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.”

Ericsson is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.

Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.

We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union.