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Customer Service Officer
3 weeks ago
Key Highlight:
- 1 year contract
- Salary range from RM2,500 - RM3,200
- Well-known telco company
**Requirements**:
- Minimum SPM holder
- 1-3 years’ experience in customer service industry.
- Excellent written and verbal communication skills in both English and Bahasa Malaysia
- Strong computer and typing skills.
- Willing to work in a shift environment.
Job Duties:
- Respond to customers through our social channels in a timely, friendly, and professional manner.
- Handle any complaints, end to end by working closely with other departments as well as vendors
- Keeping updated on our latest products and services.
- Answer all enquiries, complaints and request received via web, Live Chat/WhatsApp, and Social media channels.
- Channel the voice of customers to the relevant stake holders for consolidation.
- Ensure that cases are managed in a timely manner, which supports our department goals on agreed SLA’s on complaint handling.
**Job Types**: Full-time, Contract
Contract length: 12 months
**Salary**: RM2,500.00 - RM3,700.00 per month
Schedule:
- Monday to Friday
- Rotational shift
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