![Smartrend Recruitment & Consultancy](https://media.trabajo.org/img/noimg.jpg)
Customer Support Operation, Executive
4 days ago
**Age range: 26-35**
**Responsibilities**:
- Specifying and building tools to improve the speed and quality of support.
- Analyzing support workflows and making suggestions to improve efficiency and effectiveness.
- Working closely with product teams to understand and give input into product changes relating to the customer service department.
- Assisting with the design and rollout of new support channels and service offerings.
- Managing schedules of team members according to customer demand.
- Developing and maintaining standard operating procedures for common situations.
- Preparing performance reports by collecting and analyzing data from the customer service functions.
- Identifying and acting to remove obstacles to delivering consistently high levels of service.
- Taking part in forecasting and budgeting for customer service and tracking the actual performance against budget.
- Supporting customer service teams through required changes.
- Working closely with Operation Manager to help customer service deliver on their components of overall company goals and objectives.
**Job requirements**:
- A minimum Diploma or above.
- A team player, task oriented and possess good communication skills and customer service skills.
- Independent while building relationships with colleagues and customers.
- Be adaptable, able to mould to an ever-changing environment.
- Positive, possess a “Can Do” attitude and cheerful personality.
- Have the proven ability to problem solve, both being able to think out of the box and implement innovative solutions to everyday problems.
- 1-2 years of events operations and customer service working experience.
- Strong interest in blockchain, NFT and/or the crypto industry.
- Excellent communication skills (both written and verbal), Power Point presentation design skills is a must, preferred experiences and higher standard operations skill, Preferred can speak and write in mandarin and English
**Job Types**: Full-time, Permanent
**Salary**: RM3,700.00 - RM4,300.00 per month
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Sunway: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- events operations and customer service working experience.: 1 year (preferred)
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