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Cash and Trade Proc Analyst 1
2 weeks ago
assisting in cash payment investigation related activities and providing resolutions in coordination with the Customer Service team and internal.
The overall objective of this role is to address customer and Financial institution issues and provide ongoing customer service support for cash payment investigation.
Responsibilities:
- Serve as single point of contact for internal partners and financial institution, interacting with key teams to identify and resolve issues
- Ensures inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
- Conduct necessary analyses to address client/ financial institution needs
- Communicate resolutions to clients
Qualifications:
- Previous relevant experience preferred
- Experience in customer service or Cash payment processing
- Proven investigative, analytical and risk management skills
- Demonstrated ability to present concepts and influence/lead change
- Consistently demonstrate clear and concise written and verbal communication
- Consistently deliver highquality customer service with focus on building client relationship and achieving quality results
- Fundamental comprehension of financial industry regulation
Education:
- Bachelor's degree/University degree or equivalent experience
- This job description provides a highlevel review of the types of work performed. Other jobrelated duties may be assigned as required.
Job Family Group:
Operations - Transaction Services
-
Job Family:
Cash Management
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Time Type:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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