Front Office Supervisor

1 week ago


Skudai, Malaysia Pulai Springs Resort Berhad Full time
Supervises the efficient handling of all telephone calls and bookings for usage of the Resort's facilities.

a) Supervise all Customer Services Assistants operating the Anugraha, switchboard services and other Social Centre facilities e.g. Cineplex, Billiard and Card Rooms, Video Room, Tee-tee Club and the Library.

b) Train and groom Customer Services Assistants in correct guest handling, telephone techniques, procedure for credit card imprint and daily collection.

c) Ensure that Customer Services Assistants have a thorough knowledge of the Club and are well informed on all functions organized at Pulai Springs Resort Berhad.

d) Help develop a weekly staffing schedule and ensure proper manning levels in Social Centre and Anugraha.

e) Assist in the monitoring of staff attendance, schedule holidays, vacations and other leave.

f) Assist in all administrative work in the department.

g) Communicate and work closely with other departments in the coordination of room reservations, special packages and other events.

h) Ensure that quality and standards are maintained with respect to bookings, information, confirmation and suggestions.

i) Keep staff informed of any changes in house policy or procedures and enforces them when necessary.

j) Conducts checks on the standard and quality of Customer Services in the various Centers.


k) Ensure that the Cineplex, Billiard and Card Rooms, Mega (Video Games) Room, Children's Room and the Library are well maintained with all facilities in working order.

l) Take booking for Cineplex, Billiard Rooms and Card Rooms.

m) Input into the annual budget for the department.

n) Perform duties that may be assigned by the Front Office Manager from time to time.

Job Types:
Full-time, Permanent

Salary:
RM2, RM2,200.00 per month

Benefits:

  • Free parking
  • Meal provided

Schedule:

  • Day shift

Application Question(s):

  • Are you able to work in Night Shift?

Experience:

Night Auditor Supervisor: 1 year (preferred)

  • Skudai, Malaysia Pulai Springs Resort Berhad Full time

    Supervises the efficient handling of all telephone calls and bookings for usage of the Resort’s facilities. a) Supervise all Customer Services Assistants operating the Anugraha, switchboard services and other Social Centre facilities e.g. Cineplex, Billiard and Card Rooms, Video Room, Tee-tee Club and the Library. b) Train and groom Customer Services...


  • Skudai, Malaysia Pulai Springs Resort Berhad Full time

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