![Pulai Springs Resort Berhad](https://media.trabajo.org/img/noimg.jpg)
Front Office Supervisor
1 week ago
a) Supervise all Customer Services Assistants operating the Anugraha, switchboard services and other Social Centre facilities e.g. Cineplex, Billiard and Card Rooms, Video Room, Tee-tee Club and the Library.
b) Train and groom Customer Services Assistants in correct guest handling, telephone techniques, procedure for credit card imprint and daily collection.
c) Ensure that Customer Services Assistants have a thorough knowledge of the Club and are well informed on all functions organized at Pulai Springs Resort Berhad.
d) Help develop a weekly staffing schedule and ensure proper manning levels in Social Centre and Anugraha.
e) Assist in the monitoring of staff attendance, schedule holidays, vacations and other leave.
f) Assist in all administrative work in the department.
g) Communicate and work closely with other departments in the coordination of room reservations, special packages and other events.
h) Ensure that quality and standards are maintained with respect to bookings, information, confirmation and suggestions.
i) Keep staff informed of any changes in house policy or procedures and enforces them when necessary.
j) Conducts checks on the standard and quality of Customer Services in the various Centers.
k) Ensure that the Cineplex, Billiard and Card Rooms, Mega (Video Games) Room, Children's Room and the Library are well maintained with all facilities in working order.
m) Input into the annual budget for the department.
n) Perform duties that may be assigned by the Front Office Manager from time to time.
Job Types:
Full-time, Permanent
Salary:
RM2, RM2,200.00 per month
Benefits:
- Free parking
- Meal provided
Schedule:
- Day shift
Application Question(s):
- Are you able to work in Night Shift?
Experience:
Night Auditor Supervisor: 1 year (preferred)
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