Reservation Supervisor

1 week ago

Gelang Patah, Johor, Malaysia GCB MANAGEMENT SDN BHD Full time
Ensure reservation department and Front office staff are constantly aware of availability states open ,

  • Fully knowledgeable about hotel guest rooms,rates,promotions,amenities,program,hotel facilities and services
  • Answers guest inquiries pertaining to hotel services, registration of guest, dining, entertainment and travel directions
  • Manage system that are set up within the reservation department to ensure accurate handling and monitoring of phone cells
  • Attend all scheduled meetings as required with HOD or Sales team
  • Track all reservation pickup up from all Online channel like hotel websites, OTA
  • Responsible for maintaining rate parity across all booking channel (website,OTA, GDS, Travel agent ETC)
  • Verify all reservation taken on the reservation forms are updated on the PMS without fail
  • Ensure all statistical report are sought and maintaned
  • Keep record of room availability, rates, amendments, daily reservation pickup, room on books, cancellation, no show. etc.

Salary:
RM2, RM2,300.00 per month

Benefits:

  • Free parking
  • Health insurance
  • Maternity leave
  • Meal allowance
  • Meal provided
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Rotational shift

Supplemental pay types:

  • Yearly bonus

Ability to commute/relocate:

  • Gelang Patah: Reliably commute or planning to relocate before starting work (required)
Expected Start Date: 07/10/2023

  • Reservation Supervisor

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    Gelang Patah, Malaysia GCB MANAGEMENT SDN BHD Full time

    Ensure reservation department and Front office staff are constantly aware of availability states open , - Fully knowledgeable about hotel guest rooms,rates,promotions,amenities,program,hotel facilities and services - Answers guest inquiries pertaining to hotel services, registration of guest, dining, entertainment and travel directions - Manage system that...