Reservation Supervisor

Ensure reservation department and Front office staff are constantly aware of availability states open ,
- Fully knowledgeable about hotel guest rooms,rates,promotions,amenities,program,hotel facilities and services
- Answers guest inquiries pertaining to hotel services, registration of guest, dining, entertainment and travel directions
- Manage system that are set up within the reservation department to ensure accurate handling and monitoring of phone cells
- Attend all scheduled meetings as required with HOD or Sales team
- Track all reservation pickup up from all Online channel like hotel websites, OTA
- Responsible for maintaining rate parity across all booking channel (website,OTA, GDS, Travel agent ETC)
- Verify all reservation taken on the reservation forms are updated on the PMS without fail
- Ensure all statistical report are sought and maintaned
- Keep record of room availability, rates, amendments, daily reservation pickup, room on books, cancellation, no show. etc.

**Salary**: RM2,000.00 - RM2,300.00 per month

**Benefits**:

- Free parking
- Health insurance
- Maternity leave
- Meal allowance
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Gelang Patah: Reliably commute or planning to relocate before starting work (required)

Expected Start Date: 07/10/2023