Technical Sales Support

2 weeks ago

Kepong, Malaysia Social Bee Sdn Bhd Full time

Position :
Technical Sales Support Specialist

Salary :
Open for Discussion

Location :
Kepong

Working Days / Time : 8.30am - 5.30pm / Mon - Fri

Job summary


This role requires to use the technical expertise to better connect with the customer by working along with the sales team.

It also requires to liaison with the R&D team on the technical requirements by customer.

Responsibility

  • Provide technical advice to the Sales team to resolve product/service request.
  • Prepare and provide documentation on product specifications to the Sales team.
  • Answer sales and technical inquiry, explain products, Support product selection, and provide product training and technical seminar, Trouble shooting and others to clients or users.
  • Present to clients or customers on dealing with issues by providing solutions.
  • Provide technical presentation to customers.
  • Attend team meeting and training session to improve sales skill & technical knowledge.
  • Coordinate all technical activities with different departments.

Requirement

  • 12 year working experience from IT Industry.
  • Minimum Diploma in Information Technology or similar
  • Independent, innovative, team worker, focused on achieving challenging targets.
  • Ability to work fast pace and under pressure
  • Strong consultative customer sales and support skills are essential.
  • Must be proactive and possess strong sales account management, presentation, and negotiation skills.
  • Able to work independently.
  • Preferably to possess Class 3 Driving License and own vehicle.

Job Types:
Full-time, Permanent

Salary:
RM2, RM5,000.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development
  • Vision insurance

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Yearly bonus

Ability to commute/relocate:

  • Kepong: Reliably commute or planning to relocate before starting work (required)

Education:

  • Diploma/Advanced Diploma (preferred)

Experience:

Technical Support: 1 year (preferred)

Language:

  • Mandarin (preferred)
  • Bahasa (preferred)

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