Technical Executive

3 weeks ago


Kepong, Malaysia GINTELL (M) SDN BHD Full time

**Technical Support and Issue Resolution**
- Handle escalated service issues, working closely with the technical support team to ensure timely resolutions.
- Programmed and troubleshoot product following installation.

**Training and Development**
- Planning or schedule training programs for technicians to enhance their technical skills and product knowledge.
- Stay informed about new product features and updates, work with HOD to provide timely training to the technical support team.

**Technical Management**
- Oversee the management of spare parts and inventory to ensure adequate stock levels for service and maintenance requirements.
- Implement efficient tracking systems to monitor inventory levels and reorder supplies as needed.
- Project handling new product, manufacturer process and liase with HOD and manufacturer.
- Preparing report, correspondence and presentation to HOD.

Job Requirement
- Possess Diploma in Engineering/Electrical and Electronic or equivalent.
- Minimum of 2 years of experience in a service management role, preferably in the field of vending machines or consumer electronics.
- Has experience in SIRIM is added advantage.
- Excellent communication and interpersonal skills, with the ability to interact effectively with client and internal teams.
- Problem solving and decision making abilities.
- Familiarity with inventory management systems.
- Proficient in both written and spoken in Mandarin, English and Malay.

**Job Types**: Full-time, Permanent

**Salary**: RM2,500.00 - RM4,000.00 per month

**Benefits**:

- Free parking
- Opportunities for promotion
- Professional development

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Application Question(s):

- How much is your expected salary?
- How long is your notice period?


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