Application Support Lead

1 week ago

Bukit Jalil, Malaysia Standard Chartered Bank Full time

An international banking and financial corporation with a big impact serving clients, customers and others across the globe for over 160 years with the constant drive to find new challenges to grow, to be more successful and make a positive impact.

We are looking to hire a well capable
Support Lead with the following responsibilities:

Responsibilities:

  • Collaborate with software development groups to ensure operational needs are adequately considered and baked into new software releases.
  • Define monitoring & alarming thresholds. Setup clear and accurate SLO/SLI for efficient service monitoring
  • Drive toward automated deployments & modern approaches to configuration management.
  • Perform independent functional and Technical Analysis Detect, Analyse and Resolve major or standard incidents. Regular updates using the Ticketing systems.
  • Communicate and work with support teams
  • Perform RCA and resolution within the specified SLA. Design and provide service improvements
  • Provide endtoend support and implement resolution to resolve incident tickets. Ready to standby support to any critical/major incidents.
  • Support of weekly system maintenance, capacity planning, data analysis, DR drill and audit and compliance related matters.
  • Provide change implementation support. Coordinate and validate the implementation of changes

Job Requirements

  • Min years of experience in production support & development environment
  • Experience with revision control systems like GitHub and CI/CD unit testing.
  • Demonstrable understanding of UNIX & Windows Operating Systems.
  • Understanding of networking protocols like TCP/IP, Subnets/Gateway, HTTP, DNS and NTP.
  • Strong debugging skills a must.
  • Excellent spoken and written communication skills.
  • Good understanding on the Product.
  • Interest in independently learning new technologies.
  • Good interpersonal capabilities and ability to work multifunctionally with other teams.
  • Have technical knowledge and hands on experience on Azure DevOps, Python, Jenkins, Bitbucket, Cloud, Kibana, Logstash and etc.
  • Experience in MSSQL, DB2, Oracle DB objects/design such as Stored Procedure.
-
Malaysian Citizens only.

Salary:
RM7, RM10,791.86 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Parental leave
  • Vision insurance

Application Question(s):

  • Do you have hands on experience on Azure DevOps, Kubernetes?
  • Experience with revision control systems like GitHub and CI/CD unit testing?
- networking protocols like TCP/IP, Subnets/Gateway, HTTP, DNS and NTP?

  • Would you require a work visa?

Experience:

  • Production support & development environment: 5 years (required)

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