Fraud Investigator

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia RHB Bank Berhad Full time

Primary Objective

  • To perform investigation on customer fraud dispute claim and ensure all cases are investigated, concluded and reported timely within the internal policy and regulatory guideline.

KEY RESPONSIBILITIES

Strategy and Planning:

  • Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks.
  • Conduct Investigation on reported fraud cases and conclude cases timely
  • Preparation / review fraud investigation documentation
  • Attending to PayNet daily / monthly reporting requirement
  • Identify fraudulent transactions and cancel them from further processing.
  • Perform recovery of funds for RHB and OFI victims.
  • Attend to OFS documentation review and remediation activity.
  • Ensure zero errors on case disposition (e.g. amount / account no / case conclusion / letters, etc).
  • Execute investigation on products under Secured and Unsecured Business (Mortgage, credit card, personal financing, auto finance and ASB) under Group Retail Credit, fraud incidents.
  • Raise Suspicious Activity Report (SAR) for tampered document receive
  • Update of profiles with adverse / negative findings into Instinct Fraud Alert.
  • Compile documentation as evidence for confirm fraud cases.
  • Prepare of daily / monthly reports for management viewing.
  • Maintain a close working relationship and networking with industry members to keep abreast of development in the risk & fraud industry.
  • Involved in ORM Tools reporting within TAT (KRI, KCT, LDC related).
  • Prepare Qualitative Measurement reporting for BSCO action.
  • Share investigation findings to GRC for further action.
  • Any other task assigned by Supervisors, Circle Lead and CoE

Job Requirement

  • Degree in Compliance field / Risk Management / Business Administration
  • Professional Accreditation:
I) Chartered Banker (preferred)
II) Certification in Regulatory Compliance (preferred)
III) Certified Fraud Examiner (preferred)

  • 3 years' experience in banking operation, leadership management and internet banking compliance fields respectively.
  • 3 years' experience in selfservice banking cybercrime investigation process.

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