Manager, fraud management

4 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Affin Bank Full time
Manager, Fraud Management Create the future with Affin You too can make a difference. We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a sharedmitment to great work. Here, you don't just stay at the forefront of the industry - you can make a difference too. JOB PURPOSE

  • To assist Head Fraud & Authorization in managing and day to day operations.
  • To lead the Fraud team (Issuing & Acquiring) to achieve operational efficiency guided by procedures and agreed SLA.
  • mitted to meet SLA speedily and accurately with nopromise to quality and control ( investigation SLA, monitoring etc.)
  • To manage expectation and liaise with other parties (internal departments, regulator, mediation bureau, legal etc.) while abiding to regulation and SLA.
  • To be able to offer solutions and guidance to the team on day to day jobs' issues / challenges.
  • Manage reporting for internal and external parties related to investigation and monitoring cases.
  • To ensure reported figures are correctly reported and submission adhere to the timeline. Provide rmendation with written memorandum on cases for negotiation, inclusive case with negligence or goodwill basis.
  • To immediately update management on new modus operandi and action taken to mitigate the new fraud modus operandi.
  • Mindful of legal implications and restrictions in execution of all work.
  • Consistently look for betterment in operational efficiency of fraud operations.
  • Provide on-going feedback and sharing of information with team on regular basis.
  • Coordinate the strategy for team to monitor new MO, while planning the long-term resolution.
  • Provide rmendation on the possible anti-fraud techniques and strategies. Job ID JR101027


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