![Ria](https://media.trabajo.org/img/noimg.jpg)
Fraud Analyst
2 weeks ago
Role Summary
This role's primary responsibility is to work disputes raised by customers who paid Ria using New Payments Platform (NPP) which is an open-access infrastructure designed for fast payments in Australia.
When not working these disputes, this role will also be reviewing queued transactions and decision them based on risk rules and good judgment by utilizing various fraud tools to gather, analyze, and interpret data from several sources including authorizations, financial data, third-party data providers, and online methods.
- Work disputes raised by customers who paid Ria using New Payments Platform (NPP) which is an openaccess infrastructure designed for fast payments in Australia
- Review independently queued transactions and decision them based on risk rules and good judgement.
- Conduct extensive research to identify valid or fraudulent transactions.
- Must possess a high level of customer service with internal and external customers which includes answering incoming calls.
- High emphasis on answering inbound calls and assisting customers with their questions regarding their online transactions. This includes why a transaction was canceled, when funds will be returned, determining if customer was involved in a scam, etc.
- Utilize various tools to gather, analyze, and interpret data from several sources including transactions, authorizations, financial data, third party data providers and online methods.
- May analyze fraudulent account behavior/transactions to determine root cause of losses and perform analysis on customer account to identify potential fraudulent rings and report this for further review.
- Work with peers and Management to communicate fraud trends and share best practices, ideas, and information.
- Provide feedback regularly on the effectiveness and soundness of policies and procedures of the department to Management.
- Perform other duties as assigned.
- Associate degree required (Bachelor's a plus) or workrelated experience.
- A degree in the Criminal Justice field is a plus as is a strong desire to build a career in the fraud industry.
- Previous ecommerce fraud prevention, investigation, or retail fraud prevention experience is a plus.
- Must have the ability to handle incoming customer calls in a timely manner.
- Excellent verbal and written communication skills.
- Ability to multitask and prioritize deliverables.
- Solid analytical, interpretive, and problemsolving skills
- Knowledge of Zendesk, Cisco Telephony System, or other CRM platforms is a plus.
- Ability to manage parallel tasks and accurately document resolutions.
- Must be able to meet strict deadlines.
- Must possess strong internet research skills along with the ability to navigate multiple systems at once.
- Strong understanding of customer needs
- Strong customer service skills and a demonstrated ability to take initiative, conduct thorough research, and be professionally persistent.
- Willingness to be an integral part of a highly functional team.
- Demonstrated experience and/or strong working knowledge of Microsoft Word, Excel, and Outlook
- Must be able to work weekends and holidays (and possibly occasional evenings) when needed.
- Must have excellent verbal and written English skills.
A subsidiary of Euronet Worldwide, Inc
(NASDAQ:
EEFT), Ria is a leading expert in cross-border payments that delivers innovative financial services including fast, secure, and affordable international money transfers.
With the second most extensive cash settlement network and the largest direct bank deposit network in the world,
Ria gets money to where it matters .
We're focused on harnessing technology and, as part of Euronet Worldwide,
we provide a suite of state-of-the-art fintech products and services that bridge the gap between digital and physical transactions .
With presence in more than 160 countries, and more than 490,000 locations worldwide, we're committed to helping millions of people send money home to their loved ones around the world, knowing that our customers deserve much more than just a fair price: they deserve empathy, hope, and ultimately respect.
Join us in our mission to open ways for a better everyday life
-
Fraud Analyst
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Citi Full timeThe Fraud Ops Analyst is an intermediate level positions responsible for contributing to the development of fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team. The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using...
-
Fraud Analyst
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Collabera Full timeReview suspicious transactions generated by fraud detection systems, the analyst must be highly sensitive to abnormal /fraudulent transactions to minimize loss at the earliest stage and be alert to the new emerging fraud trends/patterns. Responsible for making sound judgements and decisions on the alerts in accordance to the operating guidelines and...
-
Fraud Analyst
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Right Recruit Sdn Bhd Full timeJob description Focus on appeal cases received from business line, case received from customer with proof document will send through CMS system to team analyst to decide, if possible, to release user from blacklist. Focus on completed transaction that being flagged with highrisk flag where cases will be sent to analysts for post manual review to evaluate if...
-
Fraud Analyst
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia The Cigna Group Full timeThe job profile for this position is Fraud Analyst, which is a Band 2 Senior Contributor Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we...
-
Fraud Risk Business Analyst
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia G2G Full timeJob ScopeResponsibilities Fraud Risk Assessment: Conduct comprehensive assessments of fraud risks across various business units, products, and processes. Identify vulnerabilities, analyze patterns, and evaluate potential impacts on the organization's financial health. Fraud Detection and Monitoring: Utilize advanced data analysis techniques and fraud...
-
Fraud Analyst Japanese Market
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia KGR Full timeWe are recruiting for a leading BPO company a Fraud Analyst for the Japanese market in Kuala Lumpur.Tasks: Conduct proactive analysis of large datasets to identify risk factors and patterns indicative of potential fraudulent activity Recognize emerging fraud trends, document findings, and effectively communicate them, taking the lead in developing and...
-
Fraud Analyst
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia MANPOWER STAFFING SERVICES (M) SDN BHD Full time【業務内容】 /Job DescriptionPerform proactive risk analysis to identify risk factors and trends of potentially fraudulent activity on large datasetsIdentify fraud trends, document and communicate findings, and lead in the development and implementation of new fraud prevention strategiesSupport Risk Operations with process and tool improvementsAssist...
-
Merchant Fraud Operations Specialist
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full timeDepartmentOperations- LevelExperienced (Individual Contributor)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...
-
Fraud Analyst
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Gamer2Gamer Sdn Bhd Full timeIn this important role, you will proactively study emerging fraud trends andallow pipwave to act in real-time with high caliber decision made with the useof manual and automated tools to protect our business, merchants, and buyerfrom any fraud-related losses.- Responsibilities_ Review Merchants online payment transactions Review Merchant's customer document...
-
Officer, Fraud Ops Intermediate Analyst 2
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Citi Full timeWhether you're at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you'll have the opportunity to expand your skills and make a difference at one of the world's most global banks. We're fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure...
-
Fraud Analyst Bank Industry Immediate Intake
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Glob Pro BrainHunters Sdn Bhd Full timeCompany ProfileWe are seeking a motivated, experienced individual to join our financial institution as a Fraud Analyst. As part of our compliance team, you will analyze and review a broad range of financial data, including transactions, transfers, and payments to uncover potentially fraudulent activity.Duties and Responsibilities Collect and analyze large...
-
Fraud Operations Lead
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full timeDepartmentOperations- LevelExperienced (Team Lead)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...
-
Fraud operations manager
2 months ago
Kuala Lumpur, Kuala Lumpur, Malaysia Klook Travel Technology Limited Full timeJob summaryAs a Fraud Operations Manager, you will play a critical role in safeguarding our online business from various forms of fraud and financial risks. You will be responsible for developing and implementing risk mitigation strategies, overseeing day-to-day risk operations, and ensuring the security and integrity of our operations.Job...
-
Fraud Analyst
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Collabera Full timeQualifications:Working hrs - Rotational Shift (7am-4pm, 9am-6pm, 11am-8pm, 1pm-10pm) including Weekends and Public holidays Strong analytical and problem solving skills Excellent organization skills ability to multitask and prioritize work Ability to work effectively across portfolio risk policy teams and functional areas teams Willing to work on rotating...
-
Investigation Analyst
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Tentacle Sso Sdn Bhd Full timePosition:Investigation AnalystLocation: Kuala Lumpur, MalaysiaExperience: 6+ YearsBudget:RM 6,500/MonthEligible:Only Malaysian CitizensAPJ Investigation analystDescriptionThe Fraud Prevention & Investigation team is part of Global Brand Security within HP Legal.Our mission is to protect the HP Brand by proactively identifying, investigating, and preventing...
-
Merchant fraud quality analyst
2 months ago
Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full timeJob Description:Quality Assurance Reviews: Conduct weekly quality checks on merchant fraud agents' performance and perform coaching to agents based on quality assessment resultsReporting and Documentation:Prepare clear and concise reports documenting findings from quality assurance reviews activities. Communicate these findings to relevant stakeholders and...
-
Kuala Lumpur, Kuala Lumpur, Malaysia Glob Pro BrainHunters Sdn Bhd Full timeCompany ProfileWe are seeking a motivated, experienced individual to join our financial institution as a Fraud Analyst. As part of our compliance team, you will analyze and review a broad range of financial data, including transactions, transfers, and payments to uncover potentially fraudulent activity.Duties and Responsibilities Collect and analyze large...
-
Big Data Fraud Analyst
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia G2G Full timeResponsibilities Fraud Detection and Monitoring:Utilize advanced data analysis techniques and fraud detection tools to identify suspicious activities, anomalies, and emerging fraud trends.Regularly monitor transactional data, system logs, and other relevant sources to detect potential fraudulent behavior. Investigative Analysis: Conduct in depth...
-
Assistant vice president, fraud data engineer
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Citigroup Inc. Full timeAt Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help...
-
Assistant vice president, fraud data engineer
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Citigroup Inc. Full timeAt Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help...