Officer, Fraud Ops Intermediate Analyst 2

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Citi Full time
Whether you're at the start of your career or looking to discover your next adventure, your story begins here.

At
Citi, you'll have the opportunity to expand your skills and make a difference at one of the world's most global banks.

We're fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning.

You'll also have the chance to give back and make a positive impact where we live and work through volunteerism.


Shape your Career with Citi
We're currently looking for a high caliber professional to join our team as
Officer, Fraud Ops Intermediate Analyst 2 (

Internal Job Title:
Fraud Ops Intermed Analyst - C11) based in Kuala Lumpur, Malaysia. Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future

The
Officer, Fraud Ops Intermediate Analyst 2 is a senior level positions responsible.

He/ she will have the responsibility of managing a team of experienced authorizers on a 24X7 365 days with multi language capabilities, especially Cantonese and Mandarin proficiency, covering authorization process for SG & HK markets, ensuring robust controls, anticipating weaknesses in day-to-day operations and ensuring key activities are performing within benchmark.


In this role, you're expected to:

  • Responsible to overseeing the day-to-day 24X7 365 days shift Voice Authorization Hotline service operations for Singapore & Hong Kong markets.
  • He will be responsible for delivering bestinclass high performance quality authorization services to Acquirers and customers while managing operations with the execution of a clear authorization strategy that minimizes fraud exposure for the respective businesses.
  • Responsible for conducting operational reviews, ensuring key performance metrics are met,
  • Implement authorization standards and procedures to ensure that operation is fully compliant with all internal and external regulations.
  • He will collaborate with regional and country teams, participating or leading various weekly huddles and monthly conference calls, or other required sharing forums.
  • Responsible for the performance of the authorization team to ensure quality authorizations services are delivered to Acquirers and customers.
  • Responsible for closely monitoring the KPIs and KRIs, making sound assessments and escalating as necessary.
  • He will proactively identify issues, communicate to the corresponding country teams and implement solutions promptly.
  • Maintain close relationship with the Country Fraud Managers, keep up to date on market trends and promptly react to new fraud trends to minimize fraud risk exposure for the respective businesses.
  • He will oversee the Team Leads to perform Day2 reviews from critical/regulatory reports to ensure the delivery of quality judgment/decisions and service.
  • Ensure authorizers are appropriately trained and informed on the most recent authorization or fraud trends and related investigation techniques and intelligence.
  • 25 years of experience in a related role
  • Consistently demonstrates clear and concise written and verbal communication
  • Multilingual capabilities with high proficiency in the Cantonese language due to the need to support a sizeable Hong Kong consumer market.
  • Managerial skills in handling a large team of authorizers with diverse background, multi language skills and experiences.
  • Extensive knowledge of Card Associations operating rules and regulations.

Education:

  • Bachelor's degree/University degree or equivalent experience
-
Job Family Group:

Operations - Services

-
Job Family:

Fraud Operations

-
Time Type:

Full time

  • Citi is an equal opportunity and affirmative action employer.


Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "
EEO is the Law" poster. View the
EEO is the Law Supplement.

View the
EEO Policy Statement.

View the **Pay Transparency Posting
  • Fraud Analyst

    1 week ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Citi Full time

    The Fraud Ops Analyst is an intermediate level positions responsible for contributing to the development of fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team. The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using...

  • Fraud Analyst

    1 week ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Collabera Full time

    Review suspicious transactions generated by fraud detection systems, the analyst must be highly sensitive to abnormal /fraudulent transactions to minimize loss at the earliest stage and be alert to the new emerging fraud trends/patterns. Responsible for making sound judgements and decisions on the alerts in accordance to the operating guidelines and...

  • Fraud Analyst

    1 week ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Right Recruit Sdn Bhd Full time

    Job description Focus on appeal cases received from business line, case received from customer with proof document will send through CMS system to team analyst to decide, if possible, to release user from blacklist. Focus on completed transaction that being flagged with highrisk flag where cases will be sent to analysts for post manual review to evaluate if...

  • Fraud Analyst

    1 week ago


    Kuala Lumpur, Kuala Lumpur, Malaysia The Cigna Group Full time

    The job profile for this position is Fraud Analyst, which is a Band 2 Senior Contributor Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we...

  • Marketplace Fraud

    1 week ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Elabram Full time

    Job DescriptionEscalation & AppealsActs as the first line of response against reported/escalated fraud & scam cases.Reinvestigations in fraud & abuse cases investigated by Buyer & Seller Review.Manage cases while balancing between customer's needs and the company's benefits.Buyer ReviewReview & investigate user reported issues on various fraud related...


  • Kuala Lumpur, Kuala Lumpur, Malaysia ByteDance Full time

    Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.Why Join UsAt...

  • Fraud Analyst

    1 week ago


    Kuala Lumpur, Kuala Lumpur, Malaysia MANPOWER STAFFING SERVICES (M) SDN BHD Full time

    【業務内容】 /Job DescriptionPerform proactive risk analysis to identify risk factors and trends of potentially fraudulent activity on large datasetsIdentify fraud trends, document and communicate findings, and lead in the development and implementation of new fraud prevention strategiesSupport Risk Operations with process and tool improvementsAssist...


  • Kuala Lumpur, Kuala Lumpur, Malaysia G2G Full time

    Job ScopeResponsibilities Fraud Risk Assessment: Conduct comprehensive assessments of fraud risks across various business units, products, and processes. Identify vulnerabilities, analyze patterns, and evaluate potential impacts on the organization's financial health. Fraud Detection and Monitoring: Utilize advanced data analysis techniques and fraud...

  • Marketplace Fraud

    1 week ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Elabram System Full time

    Job Description:Escalation & Appeals Acts as the first line of response against reported/escalated fraud & scam cases. Reinvestigations in fraud & abuse cases investigated by Buyer & Seller Review. Manage cases while balancing between customer's needs and the company's benefits.Buyer Review Review & investigate user reported issues on various fraud related...


  • Kuala Lumpur, Kuala Lumpur, Malaysia KGR Full time

    We are recruiting for a leading BPO company a Fraud Analyst for the Japanese market in Kuala Lumpur.Tasks: Conduct proactive analysis of large datasets to identify risk factors and patterns indicative of potential fraudulent activity Recognize emerging fraud trends, document findings, and effectively communicate them, taking the lead in developing and...

  • Fraud Analyst

    1 week ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Gamer2Gamer Sdn Bhd Full time

    In this important role, you will proactively study emerging fraud trends andallow pipwave to act in real-time with high caliber decision made with the useof manual and automated tools to protect our business, merchants, and buyerfrom any fraud-related losses.- Responsibilities_ Review Merchants online payment transactions Review Merchant's customer document...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Glob Pro BrainHunters Sdn Bhd Full time

    Company ProfileWe are seeking a motivated, experienced individual to join our financial institution as a Fraud Analyst. As part of our compliance team, you will analyze and review a broad range of financial data, including transactions, transfers, and payments to uncover potentially fraudulent activity.Duties and Responsibilities Collect and analyze large...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Citi Full time

    Whether you're at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you'll have the opportunity to expand your skills and make a difference at one of the world's most global banks. We're fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Tentacle Sso Sdn Bhd Full time

    Position:Investigation AnalystLocation: Kuala Lumpur, MalaysiaExperience: 6+ YearsBudget:RM 6,500/MonthEligible:Only Malaysian CitizensAPJ Investigation analystDescriptionThe Fraud Prevention & Investigation team is part of Global Brand Security within HP Legal.Our mission is to protect the HP Brand by proactively identifying, investigating, and preventing...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Citi Full time

    At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help them...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Glob Pro BrainHunters Sdn Bhd Full time

    Company ProfileWe are seeking a motivated, experienced individual to join our financial institution as a Fraud Analyst. As part of our compliance team, you will analyze and review a broad range of financial data, including transactions, transfers, and payments to uncover potentially fraudulent activity.Duties and Responsibilities Collect and analyze large...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Citigroup Inc. Full time

    At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Citigroup Inc. Full time

    At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help...

  • Fraud Analyst

    1 week ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Ria Full time

    Role SummaryThis role's primary responsibility is to work disputes raised by customers who paid Ria using New Payments Platform (NPP) which is an open-access infrastructure designed for fast payments in Australia. Disputes can vary from request to hold funds, approval of refunds and request for information etc. When not working these disputes, this role will...