Officer, Client Onboarding Intermediate Analyst

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Citi Full time
At
Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network.

We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help them meet their biggest opportunities and face the world's toughest challenges.


Citi's
Treasury and Trade Solutions (TTS) provides global solutions that can help clients drive their business forward while investing in innovation to bring new solutions to life.

We're currently looking for a high caliber professional to join our team as **Officer - Client Onboarding Intermediate Analyst

  • Hybrid
    (

Internal Job Title:
Client Onboard Intmd Analyst - C11** based in Kuala Lumpur, Malaysia.

Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.


For instance:

  • Citi provides programs and services for your physical and mental wellbeing including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
  • We empower our employees to manage their financial wellbeing and help them plan for the future.
  • Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
  • We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

In this role, you are expected to:
The Client Onboard Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices.

Good understanding of how the team and area integrate with others in accomplishing the objectives of the sub-function/ job family.

Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities:

  • Responsible for customer interaction, documentation issuance, review and system setups. Demonstrates high level of diligence, motivation and organizational skills.
  • Focuses on timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues.
  • Performs day to day management of the account opening and maintenance processing, including daily management of inprocess, pended, and servicerelated activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very highquality service to customers and internal partners. Responsible for various types of project management in the account services space, and managing crossfunctional relationships with all teams.
  • Determines new work procedures, analyzes complex and variable issues with significant departmental impact.
  • Ensures consistent delivery of highquality service to customers through meeting or exceeding customer expectation guided by service level agreements and efficiency/accuracy standards.
  • Ensures awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices.
  • Establishes and maintains close working relationship with clients and within team to facilitate an open and direct communication of issues, needs, queries, etc., in such that these may be responded to in an efficient, prompt and professional manner.
  • Embarks on continuous on the job training for endtoend product knowledge.
  • Understands client requirements and implement them correctly.
  • Understands new customer requirements and ensure adequate support to new customer requirements and initiatives.
  • Monitors customer satisfaction and service level and drive process changes.
  • Provides innovative solutions to clients.
  • Ensures a strong and robust processing environment with effective controls.
  • Establishes risk management practice.
  • Maintains a strong culture of risk and controls in the team through various processes and check points. Daily deliverable of ro

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