Client Onboard Analyst

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Citi Full time

Citi Treasury and Trade Solutions Group (TTS) provides integrated cash management and trade finance services to multinational corporations, financial institutions and public sector organizations across the globe. Citi Digital Working Capital, with its full range of digital and mobile enabled platforms, tools and analytics, continues to lead the way in delivering innovative and tailored solutions to its clients. It offers the industry's most comprehensive suite of treasury and trade solutions, including cash management, payments, receivables, liquidity management and investment services, working capital solutions, commercial and prepaid card programs, trade finance and services. TTS is dedicated to developing innovative solutions that enhance the bank's financial products and services. Joining TTS business provides an opportunity to work with a team of professionals focused on delivering innovative solutions.

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Responsibilities

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Processes client's requests related to system set up including signatories' updates and documentation lodgment

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Co-operates with internal partners to perform systems maintenance based on documentation related to account opening and maintenance processes

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Provides response to client and internal inquiries

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Prepares documentation for archiving

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Applies appropriate bank's regulations while processing the requests

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Remains up to date with the current procedures, internal rules, external regulations, and follows the changes in the aforementioned documents

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Documents operation procedure updates

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Verification and authorization of data entered in the systems

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Ensures all queries are dealt with in an efficient and timely manner

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Escalates urgent / risk issues through the appropriate escalation channels.

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Co-operates with and supports other teams/employees upon supervisor's instruction, including possibility of movement to another team and/or process.

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Performs other crucial tasks instructed by supervisors, e.g. participation in trainings, projects, conference calls, systems' testing and addressing few AMT request types

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Assists in the implementation of validated process improvements

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Responsible for coordination of projects around internal processes

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Effective execution of day-to-day responsibilities, as well as execution of any other work instructed by supervisor related to this function

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Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed

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This is 12 month's contract role

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Qualifications
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Bachelor's/University degree

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0-1 years' experience

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Fresh graduates encouraged to apply

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Job Family Group

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Customer Service
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Job Family

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Institutional Client Onboarding
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Time Type

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Full time

  • Citi is an equal opportunity and affirmative action employer.


Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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