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Onboarding Specialist

3 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia menumiz Full time

Company Description
menumiz delivers Hospitality Management Solutions on Cloud.

Our SaaS platform, which comprises a restaurant management app and electronic Point of Sales (POS) system, harnesses the power of mobile to speed up restaurant services.

From digital menu, taking self-service orders, sending kitchen instructions to accepting payments and more. This helps restaurants operate at an optimal level, deliver quality service to their diners, and get paid effortlessly.

Role Description
This is a contract role for Support & Onboarding Specialists at menumiz (MY) with flexibility for some remote work.

As a Support & Onboarding Specialist, you will be responsible for assisting customers in the onboarding process, providing technical support, training, and ensuring customer satisfaction.

You will also play a key role in training and educating clients on how to effectively use our restaurant management app and POS system.

You will collaborate with cross-functional teams to troubleshoot and resolve customer issues, and provide timely and professional support.

Qualifications

  • Prior experience in customer support or onboarding roles
  • Excellent communication and interpersonal skills
  • Strong problemsolving abilities and attention to detail
  • Knowledge of restaurant operations and industry trends
  • Familiarity with restaurant management software or POS systems
  • Ability to adapt to changing priorities and work in a fastpaced environment
  • Fluency in written and spoken English, proficiency in other languages is a plus
  • Strong organizational and time management skills
  • Ability to work independently and in a team
  • English fluency
  • Having own transport

Job Types:
Full-time, Contract, Internship, Fresh graduate

Contract length: 12 months

Pay:
RM2, RM3,200.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift
  • Fixed shift
  • Monday to Friday

Supplemental pay types:

  • Performance bonus

Experience:

- technical support: 3 years (required)

Willingness to travel:

  • 50% (preferred)