Content Operations Specialist

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Pelago Full time
About Pelago

Pelago is a travel experiences platform created by Singapore Airlines Group. We connect you with global, local cultures and ideas so you can expand your life.

Job Description

We are looking for a Content Operations Specialist to help onboard our merchants and set them up for success on Pelago. As a key member of the Central Operations team, you will be responsible for onboarding new providers & products onto our platform, creating Product Information Sheets, and performing periodic audits on our product pages to ensure high-quality content.

Key Responsibilities
  1. Create Product Information Sheets in preparation for onboarding.
  2. Onboard new providers & products onto our platform.
  3. Perform periodic audits on our product pages to ensure high-quality content.
  4. Assist with ad-hoc projects/activities relating to product content optimization.
Requirements
  1. At least 1 year of experience in a fast-paced e-commerce / operations / support environment.
  2. Diploma from any field.
  3. Strong attention to detail & meticulous in nature.
  4. Strong problem-solving skills.
  5. Excellent comprehension and communication skills, with great spoken and written English.
  6. Team player with high energy and able to work independently.
  7. Comfortable working with content management systems and tools, experience with Salesforce, Zendesk or other customer service software.
What We Offer

We offer a unique opportunity to take end-to-end ownership of your workstream to deliver real value to users. You will have platforms to solve real user problems concerning travel planning & booking with innovative products/services. You will also have an amazing peer group to work with, and the ability to learn from great minds around you. We offer competitive compensation and benefits, including work flexibility, insurance, remote working, and more.



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