Onboarding Analyst

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia BigPay Full time

_Join the BigPay Team Levelling up people's life, one transaction at a time._

What we do, and why we do it
The banking system is evolving to give consumers the transparency, control and financial wellbeing they deserve.

In a world where technology can change how we live for the better, there is no reason to be burdened by legacy systems, bureaucracy and mediocrity.

It's time for a change, and you can be part of this revolution

BigPay is everything you wish your bank was: fair, transparent, frictionless. We went back to the drawing board to explore how new technologies could bring power back to you. Our goal is to solve real-world money problems for millions of people by empowering them and providing a simple interface for users to send, receive and track their money

Life at BigPay
We're fast, curious and ambitious.

We are on a fearless adventure to change financial services for consumers, and we value ownership, initiative and leadership from everyone in the company.

We're going out of our way to recruit the most intelligent, creative and talented people in the world. We want innovators, and that means maintaining an environment where they can flourish. Our only boss is the consumer.

BigPay values highly collaborative, hard-working people, who can deconstruct problems on the fly and take the team with them, while being inventive, iterative and agile.

We never want to reach a stage where we are not challenged on a daily basis - because it means we're not going fast enough.


About the job

  • Review new account documentation and resolve escalated issues.
  • Update customer details and collect documentation to meet ongoing customer due diligence requirements
  • Ensure consistency in planning, quality control and quality assurance
  • Review and update existing onboarding risk policies and procedures
  • Generate reports and meet with management to review existing and proposed processes
  • Analyse market trends, observe customer behaviour and liaise regularly with marketing, product and customer service teams to report these trends and seek ways to improve the customer experience and the review process.
  • Keep up to date on market trends as well as procedures and tools used in KYC, ECDD, Sanctions Screening.

To be successful

  • Have a considerable knowledge and experience (1+ years) in the CDD/KYC and/or sanctions environment
  • Have a strong understanding of the payment technology industry
  • Possess strong risk management principles, methodologies and tools, governance principles preferably in a financial services technology environment
  • Demonstrate the ability to work under pressure, with excellent attention to detail and effective time management skills
  • Be an analytical thinker and critical reasoning skills
  • Be selfmotivated and have the ability to work independently.

Why BigPay?

  • Join a fearless adventure, where your opinion and input is highly contributional.
  • Work in a fastpaced, growing company where you will be empowered to succeed.
  • An environment where you can challenge and be challenged.
  • You will be surrounded by a multidisciplinary group of experts.
  • Competitive salary & benefits.

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