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Duty Manager Hotel

3 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia Planet Mentari Sdn Bhd Full time

Primarily responsible to ensure that Front Officeshifts are run efficiently, providing outstanding guestservice, assisting all Front Office staff and maintaining a calm, professional environment at all times.

Supervises andassign duty rosterfor F/O attendant, Concierge, Bell Counter, Guest Relationsand Business Centre. Responsible for VIPmovement in the Hotel.

DUTY MANAGER DUTIES AND RESPONSIBILITIES:

  • Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest's.
  • Assists in VIP's arrivaldeparturein absence of guest relation officers.
  • Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour.
  • Checks on registration cardsof arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests.
  • Assists in sending guest messages or faxes.
  • Gives the instructions to the Night Reception, during the high occupancyperiods, regarding: walkinguests and release room blocked because of no
- shows

  • Assists in handling room lock problems.
  • Prepares and checks for VIP's arrival and escortsguests to rooms.
  • Coordinates with all departments concerned in order to maintain Front Office functionsproperly.
  • Operates the front office computersystem in order to assist front office attendants.
  • Checks group department, fitand ensure switchboard makes appropriate wake up calls.
  • Handles guest complaints and other related problems and reports on the Assistant Manager's log book.
  • Assists reception, business centre, cashier, concierge and bell captainduring they are busy.
  • Answers guests inquires, handles complaints and attend to the needs of the guests.
  • Approves and sign for allowances, rebatesetc., as required by Front Office Cashier.
  • Authorises chargesto be made for late departures and/or compliments on them.
  • Promotes and maintains good public relations.
  • Motivates and maintains good staff relations.
  • Maintains and be guided of hotel policy on credit/lost and foundhotel guests properties.
  • Follows up in credit check report, liaise with credit manager.
  • To responsible for front office operation during the absence of Front Office Manager (HO).
  • To discuss all matters that needed to follow up with the next shift Reception Manager.
  • Approves the working schedulefor the front office attendants and submits them to front office manager (HO).
  • Conducts and ensures the neat of appearance of front office attendant as well as correct attitude and behaviour, discusses problems that encountered on this point with front office manager, assistant front office manager and their shift leaders.
  • Assigns and Approves Duty roster for all Front desk staffs.

PREREQUISITES:

Must be able to communicatein English writing and speaking and other languages are advantages.

Good personality and charming is important to be the Assistant Manager in the way to represent himself on behalf of hotel management.


Education:

Graduates bachelor degree and/or diploma in hotel and restaurant management or other related field

Experience:

Minimum of two years of experience in similar position. Should be familiar with basic computer skills and previous experience in using Hotel management software's, Telephone Switch board.

Salary:
RM3, RM3,500.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Meal provided
  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Ability to Commute:

  • Kuala Lumpur (preferred)

Ability to Relocate:

  • Kuala Lumpur: Relocate before starting work (preferred)