![Amari Johor Bahru](https://www.energyjobline.com/sites/default/files/styles/squared_logo/public/job-logo/get-logo.php__829000.png?itok=RHvSOckn)
Front Office Team
1 week ago
Requirement:
- 13 years experiences in related industry in Hospitality
Job Description:
General
- Reads the logbook daily and take action accordingly.
- Provides information regarding the hotel's facilities & services.
- Ensures to always be informed of VIP inhouse and daily functions.
- Handles guest complaints in accordance with service recovery guidelines.
Front Desk
- Assigns rooms and checks in/out guests in accordance with established standards.
- Checks guest history of all arrivals on shift and gets familiarized with the information.
- Greets and addresses guests by name.
- Thanks every guest when they depart.
- Exchanges money for guests in accordance with the hotel's foreign exchange policy & procedure.
- Handles the following situations in accordance with hotel policy:
- Early arrivals and late check outs
- Rebate and paid outs
- Refund
- Runs the night audit
- Post folios and relevant data in the system immediately and accurately.
Communications
- Operates the switchboard in accordance with the hotel's high standards of guest courtesy and efficiency.
- Places requested wakeup calls.
- Ensure all calls are answered courteously, efficiently and timely.
- Takes telephone messages.
- Keeps a record of all emergency telephone numbers.
- Knows how to operate the hotel's paging system.
- Uses the PMS for messages, locators and traces.
- Handles all operatorassisted calls in accordance with established standards.
- Knows role and action to take in case of emergency.
Business Centre
- Ensures incoming faxes for guests are complete, legible and delivered to the room within 15 minutes.
- Types guest correspondence as required.
- Know how to operate Microsoft Office and Internet and able to explain to guests if requested.
- Bills guests for services in accordance with the hotel's billing policy and procedure.
Guest Relations
- Escort guests to the room.
- Follows up and follows through on requests by guests for reservations at outside facilities such as restaurants, tours etc.
- Clears expected departures.
- Coordinates with Housekeeping concerning room status and others.
- Checks guest history, arrival list and ensures all routing and special instructions are properly implemented.
- Assigns rooms and checks in/out guests in accordance with established standards.
- Checks guest history of all arrivals on shift and gets familiarized with the information.
- Greets and addresses guests by name.
- Thanks every guest when they depart.
- Handles the following situations in accordance with hotel policy:
- Early arrivals and late check outs
- Refund
- Post folios and relevant data in the system immediately and accurately.
- Serves guests F&B in accordance with established standards.
-
Front Office Assistant
1 week ago
Johor Bahru, Johor, Malaysia The Avenue M Full timeURGENTLY HIRING Manage online and phone reservations. Respond to clients' complaints in a timely and professional manner. Delivers the basic standards and provide exceptional guest service at all times. Register hotel's guests in accordance with Front Office policies and procedures. Understands rate structure and promotional rates available. Liaises with...
-
Front Office Assistant
1 week ago
Johor Bahru, Johor, Malaysia Berjaya Waterfront Hotel Johor Bahru Full timeJOB DESCRIPTIONJOB TITLE :FRONT OFFICE ASSISTANTREPORTS TO :DUTY MANAGER / ASSISTANT FRONT OFFICE MANAGERREQUIREMENT Minimum SPM or Diploma in Tourism Management. Excellent communications skill for both written and verbal. Multiple language skills are preferred. Able to work under pressure. Selfstarter, results oriented and also a team player. Pleasant...
-
Front Office Assistant
1 week ago
Johor Bahru, Johor, Malaysia The Avenue M Full timeURGENTLY HIRING Manage online and phone reservations. Respond to clients' complaints in a timely and professional manner. Delivers the basic standards and provide exceptional guest service at all times. Register hotel's guests in accordance with Front Office policies and procedures. Understands rate structure and promotional rates available. Liaises with...
-
Front Office Executive
1 week ago
Johor Bahru, Johor, Malaysia The Avenue M Full timeManage online and phone reservations. Respond to clients' complaints in a timely and professional manner. Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guest. Delivers the basic standards and provide exceptional guest service at all times. Register hotel's guests in accordance with Front...
-
Front Office Supervisor
1 week ago
Johor Bahru, Johor, Malaysia VIVA BESTARI INN SDN BHD Full timeRONT DESK SUPERVISOR DUTIES AND RESPONSIBILITIES:l Ensure Outstanding customer care at all times.l Maintains a friendly, cheerful, and courteous demeanour at all times.l Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.l Respond to telephone and in-person inquiries regarding reservations, hotel information,...
-
Front Office Manager
1 week ago
Johor Bahru, Johor, Malaysia Holiday Inn Johor Bahru City Centre Full timeJob Summary:Managing all aspects of the front office (for example guest registration, porter services, business centre, telephone services, concierge services, and guest reservations). You'll also create the warm atmosphere that makes our guests feel at home in any location.Job Types: Full-time, PermanentSalary: From RM7,000.00 per monthBenefits: Additional...
-
Front Office Assistant
1 week ago
Johor Bahru, Johor, Malaysia Lotus Desaru Beach Resort Full timeJob SummaryResponsibilities Adaptability: Effectively adjust to changes in work tasks or the work environment. Building Trust: Interact with others in an honest, fair, and respectful manner, giving others confidence in the intentions of the organization. Communication: Clearly convey information and ideas through various media; engage the audience to help...
-
Front Office Assistant
1 week ago
Johor Bahru, Johor, Malaysia GBW HOTEL Full timeFront Office Assistant are responsible for the reception area of a business. They answer the phone, greet guests, pass information, respond to inquiries and instruct visitors. They are the first point of contact for clients and customers.Job Types: Full-time, Fresh graduateSalary: RM1, RM1,700.00 per monthBenefits: Free parking Health insurance Meal provided...
-
Front Office Assistant
1 week ago
Johor Bahru, Johor, Malaysia GBW HOTEL Full timeFront Office Assistant are responsible for the reception area of a business. They answer the phone, greet guests, pass information, respond to inquiries and instruct visitors. They are the first point of contact for clients and customers.Job Types: Full-time, Fresh graduatePay: RM1, RM1,700.00 per monthBenefits: Free parking Health insurance Meal provided...
-
Front Office Assistant
3 weeks ago
Johor Bahru, Johor, Malaysia Hilton Full timeWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...
-
Front Office Assistant
1 month ago
Johor Bahru, Johor, Malaysia Hilton Full timeWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...
-
Front Office Assistant
1 week ago
Johor Bahru, Johor, Malaysia GBW HOTEL Full timeFront Office Assistant are responsible for the reception area of a business. They answer the phone, greet guests, pass information, respond to inquiries and instruct visitors. They are the first point of contact for clients and customers.Job Types: Full-time, Fresh graduateSalary: RM1, RM1,700.00 per monthBenefits: Free parking Health insurance Meal provided...
-
Assistant Front Office Manager
1 week ago
Johor Bahru, Johor, Malaysia FIVES HOTEL DNP Full timeResponsibilities: Responsible for maintaining & developing efficient front office operations through planning, organizing, staffing, executing and controlling the functions of the department in line with the highest level of performance and quality standard of hotel is expected. Direct the daytoday hotel Front Office operations. Maximized guest satisfaction....
-
Front Office Assistant
1 week ago
Johor Bahru, Johor, Malaysia Austin Heights Golf & Country Resort Sdn Bhd Full timeMaintain a positive attitude and good personal hygiene and appearance. Provide excellent customer service to all customers, members, guests and staff, including answering questions about golf course. Be knowledgeable of Austin Heights Golf Club's programs, services and fees as well as programs, lessons and events. Perform cash handling duties and maintain...
-
Front Office Supervisor
1 week ago
Johor Bahru, Johor, Malaysia Austin Heights Golf & Country Resort Sdn Bhd Full timeSupervises the efficient handling of all telephone calls and bookings for usage of the Resort's facilities. Welcoming and receiving of guest arrivals, registering and maintaining the rapport with guest in a friendly and professional manner, cordially and with a pleasant smile. Assist in the monitoring of staff attendance, schedule holidays, vacations and...
-
Front Desk Executive
1 week ago
Johor Bahru, Johor, Malaysia AUSTIN LEISURE SDN BHD Full timeResponsibilities: 1) Trains, cross -trains, and retrains all front office personnel. 2) Participates in the selection of front office personnel. 3) Schedules the front office staff. 4) Supervises workload during shifts. 5) Maintains working relationships and communicates with all departments. 6) Verifies that accurate room status information is maintained...
-
Assistant Manager, Front Office
1 week ago
Johor Bahru, Johor, Malaysia Amari Johor Bahru Full timeTo supervise operations in assigned sections to consistently and profitably deliver a high quality guest experience in accordance with established standards.Job Requirement: Possess at least 3 years experience in the Hospitality industry in the Rooms and Front Office Department Excellent communication in Bahasa Malaysia, English & Mandarin (advantage)....
-
Front Desk Executive
1 week ago
Johor Bahru, Johor, Malaysia AUSTIN PARK HOTEL Full time1. Assist the Department Duty Manager in all matters pertaining to the Front Office.Supervise the operational aspects of the department particularly in the areas of telephones services, check-in / out, procedures cashiering, room allocation and room status.Plan and implement the Front Office shift rotation and duty roster, taking into consideration all...
-
Front Office and Admin Asst
1 week ago
Johor Bahru, Johor, Malaysia IDEAL RISE SDN BHD Full timeadmin job and front desk jobGRAND WORLD HOTEL CUSTOMER SATISFACTION IS OUR PRIORITYSPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent
-
Front Office Assistant
1 week ago
Johor Bahru, Johor, Malaysia Crystal Crown Hotel Johor Full time1. To greet and answering the phone, redirecting calls, directing customers and taking message.To assist in daily operations workHandles Front Desk operations such as handling arrivals, check-ins (registration), and departures for check-outs (cashiering) of all Hotel guest.Responding promptly to all guests requests, enquiries and complaints.Ensure all...