Service Integration Manager

2 weeks ago


Malaysia Dyson Full time

Summary:

Salary:

Competitive

Team:
Information Technology

Location:

Malaysia - Development Centre

About The Role

Service Integration Manager

Reporting - Head of Service Operations (Workplace Technology Services)

Responsibilities:

  • Responsible for the quality of integration service and process for all internal and external stakeholders to meet business/project outcomes.
  • Develop and implement service integration strategy to ensure effective coordination and delivery of services across the organization.
  • Facilitate, coordinate, and collaborate with internal and external stakeholders to identify service integration needs, goals and objectives. Lead and drive to achieve successful integration.
  • Build and maintain strong relationships with internal and external stakeholders. Ensure effective communications and collaboration throughout the integration process.
  • Continuously assess existing service integration processes, identify areas for improvement, and mitigate risk associated with service integration activities.
  • Maintain accurate documentation of service integration processes, procedure, and outcomes.
  • Undertake any other adhoc assignment and/or project as assigned by the management.
  • Ensures stable and efficient operation of services including availability, capacity, service utilization and provisioning responsibilities
  • Ensure the coordination, tracking and handover of services and contributes to the portfolio management for new, existing, and decommissioning services.

Requirements and skills:

  • Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field
  • Previous experience in service integration management or in a similar role
  • Strong knowledge of both IT service management and project management framework as well as best practices.
  • Good problemsolving, proactive, attention to detail and result oriented
  • Strong organizational skills with the ability to multitask and prioritize effectively in a fastpaced work environment.
  • Strong communication skills and the ability to collaborate with stakeholders at various levels.
  • Ability to work independently and in a team environment, demonstrating flexibility and adaptability.
  • Passionate and resilient individual with ability to thrive in ambiguity
  • Ability to understand and interpret business needs and associated technical requirements
  • Certification of ITIL, PMP, PRINCE2 and COBIT would be an added advantage.


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