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Service Integration Manager
2 weeks ago
Summary:
Salary:
Competitive
Team:
Information Technology
Location:
Malaysia - Development Centre
About The Role
Service Integration Manager
Reporting - Head of Service Operations (Workplace Technology Services)
Responsibilities:
- Responsible for the quality of integration service and process for all internal and external stakeholders to meet business/project outcomes.
- Develop and implement service integration strategy to ensure effective coordination and delivery of services across the organization.
- Facilitate, coordinate, and collaborate with internal and external stakeholders to identify service integration needs, goals and objectives. Lead and drive to achieve successful integration.
- Build and maintain strong relationships with internal and external stakeholders. Ensure effective communications and collaboration throughout the integration process.
- Continuously assess existing service integration processes, identify areas for improvement, and mitigate risk associated with service integration activities.
- Maintain accurate documentation of service integration processes, procedure, and outcomes.
- Undertake any other adhoc assignment and/or project as assigned by the management.
- Ensures stable and efficient operation of services including availability, capacity, service utilization and provisioning responsibilities
- Ensure the coordination, tracking and handover of services and contributes to the portfolio management for new, existing, and decommissioning services.
Requirements and skills:
- Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field
- Previous experience in service integration management or in a similar role
- Strong knowledge of both IT service management and project management framework as well as best practices.
- Good problemsolving, proactive, attention to detail and result oriented
- Strong organizational skills with the ability to multitask and prioritize effectively in a fastpaced work environment.
- Strong communication skills and the ability to collaborate with stakeholders at various levels.
- Ability to work independently and in a team environment, demonstrating flexibility and adaptability.
- Passionate and resilient individual with ability to thrive in ambiguity
- Ability to understand and interpret business needs and associated technical requirements
- Certification of ITIL, PMP, PRINCE2 and COBIT would be an added advantage.
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