Application Support Specialist

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Tech-Matrix Sdn Bhd Full time
Application Services

  • To perform L1/L2 problem investigation problem identification, root cause analysis, solution definition, SIT/UAT and implementation.
  • Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems.
  • Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of indepth trend analysis.
  • Provide input to the implementation, backup and rollback plans.
  • Act as a technical resource for internal and external projects.
  • Follow appropriate departmental and bank procedures and policies (i.e. change control, security and auditing, release, configuration, problem and incident management).
  • Maintain good working relationships with internal departments as well as 3rd party vendors and hosting providers.
  • Documentation
  • Ensure incidents and problems are uptodate
  • Ensure all technical and nontechnical documentation is uptodate
  • Contribute to management reports
  • Team Development
  • Share / spread knowledge with team members as well as internal teams
  • Proactive in maintaining and increasing the teams technical knowledge
  • Coach and develop team members
  • Functional Skills & Experiences
  • Knowledge and experience in Trade Finance system with good business functional experience would be an added advantage
  • Extensive problem solving and debugging skills
  • Experience in providing services to agreed SLA's and OLA's
  • Experienced in Problem and Incident Management
  • Good interpersonal and communication skills
  • Technical Skills & Experiences
  • Experience with supporting multitier infrastructures
  • Manage technical team and architect custom solutions
  • Possess strong technical knowledge in
  • Familiar with Oracle WebLogic
  • Familiar with RedHat ActiveMQ and Apache ActiveMQ
  • Familiar with UNIX/Linux shell scripting (BASH)
  • Familiar with Oracle DB (SQL & FTI/FCC data dictionary)
  • Familiar with Java & Eclipse IDE will be added advantage
  • FTI & FCC Technical Knowledge
  • At least 3 years of experience in FTI / FCC Technical Production Support is mandatory.
  • Finastra Certified Technical Associate (FTI, FCC) will be added advantage
  • Customizations using SDK and SQL scripting will be added advantage

Job Types:
Full-time, Contract

Contract length: 12 months

Pay:
RM3, RM6,999.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Parental leave
  • Professional development

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Performance bonus

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