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Application Production Support Specialist

3 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia NTT DATA Services Full time

Req ID:

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Application Production Support Specialist to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14), Malaysia (MY).

Roles/Responsibilities

  1. Responsible to provide BAU support for responsible for ensuring system availability and provide support for eStatement applications.
  2. Responsible to provide operational support and ensure SLI of system availability, online and batch deliverables.
  3. Support diverse jurisdictions comprising of SG and MY
  4. Server Performance, capacity, utilization monitoring and Health monitoring
  5. Fine tune applications and systems for high performance and higher volume throughput
  6. Contribute to business requirement review for technical implementation as a subject matter expert for IT to ensure SDLC standards are met.
  7. Conduct review of technical and functional solutions from enhancement/project team to ensure they conform to IT standards.
  8. Respond on time to the queries raised by various business units.
  9. Provide timely updates regarding production status and progress of issue resolution.
  10. Perform impact analysis of enhancements/projects that will impact supported systems.
  11. Participate in Disaster Recovery and Business Continuity exercises.
  12. Provide on-call support and afterhours/weekend support as needed, covering application support and application change deployment.
  13. Have a quality mind-set with prevention attitude to attain zero defects.
  14. Able to support SIT/UAT/PROD/DR deployment, with DevOps.
  15. Able to support relevant software/platform/database upgrade for the systems.
  16. Have a quality mind-set with prevention attitude to attain zero defects.

Requirement

  1. Technically competent in MS SQL, .Net framework, Java J2EE, Batch scheduling and monitoring (Control-M), Unix shell scripting, GIT, Devops,
  2. Up to 7+ years of IT experience & 5+ application development/support
  3. Last 3 years of relevant experience in banking/financial services industry
  4. Strong experience in banking/financial services industry
  5. Demonstrable analytical skills with deep knowledge Production Support Environment.
  6. Incident, problem, and service Outage management experience is Plus.
  7. Good Communication and Articulation Skills
  8. Able to work stand alone in recovery and in flexible timing.

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.