Commercial Data Associate

1 week ago

Penang, Malaysia S&P Global Full time
S&P Global Commodity Insights

The Role:
Commercial Data Associate

The Impact:

The Commercial Data team drives operational efficiency by supporting data quality, data management and data migration initiatives across Salesforce, Marketo and other commercial systems.

We also provide communications and overview on data quality enhancements in partnership with product owners and business experts, focusing on implementing efficient data governance and robust data privacy processes.


What's in it for you:

Responsibilities:

As a Commercial Systems Associate, you will:
Act as Tier 1 support for Salesforce cases, resolving data-related issues and queries and escalating to correct teams if needed

Tenaciously work through issue identification, resolution, documentation, and communication.

Validate data completeness & accuracy, identification & elimination of duplicate records in commercial systems data

Perform regular data uploads/exercises and data reconstruction in commercial systems

Collaborate with different teams to ensure accounts are updated with accurate privacy setting(s) such as but not limited to sanctioned accounts

Participate in Agile projects to improve the overall Commercial experience and be able to conduct User Acceptance Testing with a high level of scrutiny

Work with business users in conducting UAT and defect resolution

Champion SFDC best practices throughout the organization

Excellent oral and written communication skills are required along with excellent MS Office skills.


Support key strategic Commercial initiatives by resolving cases related to revenue-impacting deals, integration efforts, new go-to-market strategies, whitespace research, compliance and audit exercises, among others.

Support month end Finance efforts, which may entail changing schedules as needed to support business needs.

What We're Looking For:

Basic Qualifications:

An undergraduate degree on Finance, Accounting, Business, Economics, or any related field.

Preferably with 1-5 years of experience in client support function. Fresh graduates are welcome to apply.

Must possess strong quantitative, analytical and interpretive skills.

Business Analysis experience and ability to diagnose problem, RCA is a plus.

Excellent oral and written communication skills are required along with excellent MS Office skills.

Ability to take initiative, use consultative skills and build strong, productive relationships.

Preferred Qualifications:

Work experience in Salesforce (required)

Experience in SQL and Alteryx is a plus.

Certification in Salesforce will be an advantage.

G rade/LeveI:
(relevant for internal applicants only): 9

The Location:
Penang, Malaysia / Pasig, Philippines / India

Work Shift:
Early APAC Hours / EMEA / AMER

LI-KD2

About Company Statement:

S&P Global delivers essential intelligence that powers decision making. We provide the world's leading organizations with the right data, connected technologies and expertise they need to move ahead.

As part of our team, you'll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.


S&P Global Commodity Insights enables organizations to create long-term, sustainable value with data and insights for a complete view on the global energy and commodities markets.



  • Equal Opportunity Employer
Professional (EEO-2 Job Categories-United States of America), DTMGOP Middle Professional Tier I (EEO Job Group), SWP Priority - Ratings - (Strategic Workforce Planning)

Job ID: 294963

Posted On:

Location:
Penang-Jalan, Pulau Pinang (Penang), Malaysia

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