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Executive, Customer Service

3 months ago

Shah Alam, Selangor, Malaysia Agensi Pekerjaan Ideal Reliance Sdn Bhd Full time
**Responsibilities:
- *
  • Attend to inbound calls in a more professional manner and provide information about products and services as required by the customer.
  • Keep records of interactions and details of customer inquiries, complaints, and comments.
  • Ensure the customer's requests are attended to accordingly.
  • Liaise with respective team to have quick and efficient resolution of customer issues/queries.
  • Adhere to escalation procedures of handling customer concerns at all times.
  • Provide excellent service to all our customers at all times.
**Requirements:
- *
  • Experience in Call Centre / Third Party Administration (TPA) / Hospitality industry would be an added advantage.
  • Fresh Graduate encourage to apply.
  • Able to communicate well in both English & Bahasa Malaysia
  • Computer literate and internet savvy.
  • Able to work in fast paced environment, independent, customer focused, result oriented & disciplined.
  • Willingness to work late/on shift as or when required.
  • Adhere with the 24/7 Call Centre operation and scheduling.
  • Posses own transport.
**Additional Details:
- **-
Salary Range:Up to RM2,500

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Job Type:Permanent

-
Location: Shah Alam

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Working Hour: 24/7 rotational shifts (10 hours for day shift, 12 hours for night shift

Allowance is given:
RM20/day shift and RM50/night shift).
-
Open to fresh graduates

Salary:
RM2, RM2,500.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Night shift
  • Rotational shift