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Customer Service Representative

2 months ago

Shah Alam, Selangor, Malaysia Rentokil Pest Control South Africa Full time
Job Description

Rentokil Initial is seeking a highly motivated and dynamic Service Planner and Coordinator to join our team.

Key Responsibilities:

  • Plan and coordinate customer service appointments to ensure optimal scheduling.
  • Ensure accurate and efficient data input onto our in-house system.
  • Follow up with the service team to prevent service backlogs.
  • Analyze service team capacity data to improve service scheduling.
  • Attend monthly stock takes and prepare stock closing reports.
  • Compile service reports and invoices for customers upon request.
  • Prepare monthly reports.

Requirements:

  • Minimum Diploma/Degree holder in any field.
  • Minimum 2 years of experience in capacity analysis and service scheduling.
  • Excellent communication skills with the ability to communicate fluently on the phone.
  • Strong planning and organizational skills with attention to detail.
  • Ability to prioritize tasks with effective time management.
  • Able to handle timelines without affecting the quality of work.
  • Customer-oriented.
  • Result-driven.

Desirable Qualifications:

  • Excellent attention to detail and negotiation skills.
  • Ability to multitask and handle multiple responsibilities.
  • Versatility in building rapport with people at all levels.
  • Proficiency in both verbal and written English and Bahasa Malaysia, with the ability to converse in decent clear communication.
  • Commercially focused acumen.

Benefits:

  • Attractive base salary.
  • Out-patient benefits.
  • EPF, SOSCO & EIS.
  • Annual leave.
  • Employee Referral Program (ERP).

Rentokil Initial is committed to creating an inclusive environment that accepts each individual's differences, embraces their strengths, and provides opportunities for all colleagues to achieve their full potential.