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Service Quality Senior Specialist

1 month ago


Shah Alam, Selangor, Malaysia Talent Recruit Full time
{"Job Title": "Service Quality Senior Specialist", "Job Description": "Job Summary

Talent Recruit is seeking a highly skilled Service Quality Senior Specialist to join our team. As a key member of our organization, you will be responsible for ensuring service quality and delivery performances, collaborating with IT and other business functions to develop and implement new services, and investigating root causes of service issues.

Key Responsibilities
  • Ensure service quality and delivery performances meet customer and business objectives
  • Collaborate with IT and other business functions to develop and implement new services and processes
  • Investigate and determine root causes of service issues
  • Lead internal efficiency and productivity initiatives
  • Support customer acquisition process
Requirements
  • Degree in an Engineering discipline
  • Minimum 3 years direct working experience in similar shipping industry
  • Candidates must have experiences in Service Excellence, Process Engineering & Improvement & Implementation
What We Offer
  • Permanent employment
  • Hybrid working arrangement
  • 13 months salary
  • Medical Allowance
  • Insurance is provided

Qualified and interested candidates may apply online or email your updated resume to Talent Recruit.

", "Language": "en"}