Service Quality Senior Specialist
4 weeks ago
Company Background:
Talent Recruit represents a client that provides innovative global supply-chain solutions across Automotive, Consumer, Industrial, and Retail markets in Sea Freight and Air Freight.
Job Responsibilities:
Service Excellence:
- Ensure service quality and delivery performances meet customer and business objectives.
- Collaborate with IT and other key business functions to develop, test, and implement new/improved services, processes, or applications.
- Adopt and adapt information technology to enable efficient operating processes.
- Investigate and determine root causes of SIO/NCR and KPI shortfalls.
- Share success stories in KPI performance across all countries in the region.
- Lead internal efficiency and productivity initiatives.
- Support customer acquisition processes.
Process Management:
- Evaluate business goals and objectives through strategic process analysis.
- Analyze current processes and operational performance issues.
- Design efficient processes and strategies, and present implementation recommendations.
- Support technology upgrades or changes necessary to implement new processes.
- Manage change and ease the transition to new processes.
- Design and deliver education to support process owners impacted by change.
- Coordinate studies of operational and performance data to align business processes with information technology.
Implementation:
- Lead new customer/business implementation for the region.
- Develop implementation plans and timelines.
- Work closely with stakeholders to ensure seamless implementation and adherence to project milestones.
Training:
- Initiate training programs to ensure staff are qualified and comply with operational standards.
- Organize and prepare customer performance reviews.
Job Requirements:
- Degree in an Engineering discipline.
- Minimum 3 years direct working experience in similar shipping industry.
- Candidates must have experiences in Service Excellence, Process Engineering & Improvement & Implementation.
Job Details:
- Permanent employment.
- Working hours: Mon - Fri (8.30am - 5.30pm).
- Hybrid working arrangement.
Benefits:
- 13 months salary.
- Medical Allowance.
- Insurance is provided.
Candidates may apply online or email their updated resume to Talent Recruit.
Only shortlisted candidates will be notified.
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