Quality Assurance Manager
4 days ago
Talent Recruit represents a client providing innovative global supply-chain solutions across Automotive, Consumer, Industrial, and Retail markets in Sea Freight and Air Freight.
Job Summary
We are seeking a Service Quality Senior Specialist to join our team. As a key member, you will be responsible for ensuring service quality/delivery performances, successful collaboration with IT and other business functions, and effective adoption of information technology.
Key Responsibilities:
- Service Excellence: Ensure service quality/delivery performances, successful collaboration with IT and other key business functions, and effective adoption of information technology as an enabler in operating processes.
- Investigation and Analysis: Investigate and determine root cause(s) of all SIO/NCR and KPI shortfalls.
- Knowledge Sharing: Understand and leverage on success stories in KPI performance and facilitate the sharing of these success stories across all countries in the region.
- Internal Efficiency and Productivity: Lead internal efficiency and productivity initiatives.
- Customer Acquisition Support: Supports and active participation in customer acquisition process.
Process Management:
- Strategic Process Evaluation: Strategic process evaluation to identify business goals and objectives.
- Process Analysis: Process analysis to review and evaluate the effectiveness of the current processes and operational performance issues.
- Implementation Recommendations: Support the design of efficient processes and strategies and present implementation recommendations.
- Change Management: Change management support to provide guidance on managing the impact of change and easing the transition to new processes.
- Operational Performance Support: Operational performance support to design and deliver education to support process owners impacted by the change and quality control mechanisms to ensure process stability and capability.
Implementation:
- New Customer/Business Implementation: Lead new customer/business implementation for the region.
- Implementation Planning: Develop implementation plan and timeline.
- Stakeholder Collaboration: Work closely with stakeholders, to ensure seamless implementation and adherence to project milestones.
Training:
- Staff Development: Initiate training programs to ensure staff are qualified and complied with operational standards as agreed with customers.
- Customer Performance Reviews: Organize, prepare, and support customer performance reviews.
Requirements:
- Degree Requirement: Degree in an Engineering discipline.
- Work Experience: Minimum 3 years direct working experience in similar shipping industry.
- Skill Requirements: Candidates must have experiences in Service Excellence, Process Engineering & Improvement & Implementation.
Employment Details:
- Employment Type: Permanent employment.
- Working Hours: Mon - Fri (8.30am - 5.30pm).
- Working Arrangement: Hybrid working arrangement.
Benefits:
- Salary: Estimated salary: RM120,000 - RM150,000 per annum.
- Medical Allowance: Medical allowance provided.
- Insurance: Insurance is provided.
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