Refund Executive

Full Job DescriptionDetermine if guest is entitled to refund based on the companys terms and conditions and
guidelines
To communicate with guest and internal departments for refund related requests.
Executing pre-refund processes to support Finance Department.
Process correct amount (blue amount) by deleting flight, reverse fee, update comment in both
SkySpeed and CSM system based on refund request.
by direct debit/cash)
Escalate case to Finance via CSM for refund process.
departments as necessary.
Creating an encouraging work environment.
Documenting general reports on each team members performance and targets as well as
ensuring that they exceed the targets.
To ensure all tasks and transactions are done as accordance with Manual (S.O.P) and/or AirAsias terms and conditions
To improve the operational systems, processes and policies in

support of tasks and
functions specifically, support better management reporting, information flow between
Stations, RRC, Preflight, Sales Offices, Ground Operations, Finance, IT and management.
Review and propose revision on SOPs in line with the airline country regulations
Work closely with Customer Care team of different countries on refund cases and refund policies

Requirement:
Good command in English both verbal and written.
Able to communicate well with all levels of stakeholders.
Knowledge in accounting is an added advantage
Developed the skill of able to detect abnormalities within a process or organization and
highlighting them to drive for improvements
Full-Time position(s) available.

JOB TYPE

Work Day:
Full Time

Employment type:
Permanent Job

Salary:
Negotiable

JOB REQUIREMENTS

Minimal experience:
Unspecified

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