Assistant Housekeeper

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia FURAMA HOTEL BUKIT BINTANG Full time

JOB DESCRIPTIONS

1.0
Basic Function


Schedule, assign, supervise and assist in all Housekeeping operations on the floors and any other areas under the Housekeeping Department.


2.0
Responsibility and Authority
2.1 Allocate daily works and any special assignments to the staff.

2.2 Conduct daily briefings to all staff on the shift.

2.

3 Check the cleanliness and maintenance of the followings:

  • Vacant rooms according to Room Status Reports and to check and report any
discrepancies.

  • Occupied and check out room are cleaned in time and to the standards required.
  • All sundry areas and Housekeeping equipment such as pantries, corridors, exit doors, vacuum cleaners, trolley and etc.
  • All public areas, food and beverage outlets, corridors, car parks, driveway and toilets.
2.4 Check and follow up on out-of-order rooms to be released soonest possible.

2.5 Report all maintenance defects and ensure that they are remedied promptly.

2.

6 Report to the Assistant Executive Housekeeper regarding:

  • Damages by guest promptly.
  • Missing items.
  • Sleep / skip out and light or no baggage rooms to be verified with Front Office.
2.7 Supervise and train staff in their works.

2.8 Organize special and irregular cleaning tasks planned by Assistant Executive Housekeeper.

2.9 Requisite for replenishment of floors supplies and to control the usage.

2.10 Assist the supervisor(s) and room stewardess when necessary.

2.11 Deliver and collect loan items according to the department's operating procedure.

2.12 Handle Lost and Found items according to operating procedures.

2.13 Conduct the monthly stock counts of inventories with Finance staff.

2.

14 Ensure smooth operation by preparing:

  • Inventories when required.
  • Room status report for the shift, such as 2pm and 9.30pm.
  • Messages in message book for other shifts.
2.15 Check maids par stocks of linen and supplies.

2.16 Ensure that:

  • All rooms and sundry areas are locked before the end of the shift.
  • All fire exit stairs are free from obstacles.
  • All works for the shift are completed.
  • All equipment and supplies are stored and locked up securely and areas are tidied up for the next shift.
  • Staff are neat and well groomed.
2.17 Ensure that the staff comply with all the rules, regulations and policies established by the Hotel.

2.18 By fully familiar with the emergency procedures of the Hotel.


2.19 Arrange flower arrangement for VIP guest rooms, banquet functions and table vases flower for food and beverage outlets and Executive Lounge.

2.20 Perform the other duties as directed.

3.0 Job Specifications
3.1 Knowledge and skills

Thorough knowledge of the guest services and Housekeeping operation in the Hotel.

3.2 Education, training qualifications

GCE 'A' level graduate.

3.3 Experience

Minimum 4 years of experience in Housekeeping.

3.4 Personality

Pleasant, honest, diligent and independent disposition.

3.5 Physical requirements

Fit and healthy.

3.6 Age

Minimum 24 years old.

3.7 Language

Fluent in English, mandarin and local dialect.

Salary:
RM3, RM3,500.00 per month

Benefits:

  • Maternity leave

Schedule:

  • Day shift
  • Evening shift

Supplemental pay types:

  • Yearly bonus

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

Experience:

  • Housekeeping: 1 year (preferred)

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