Assistant Housekeeper

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Marriott International, Inc Full time

Job Number

Job Category Housekeeping & Laundry

Location The St. Regis Kuala Lumpur, No 6 Jalan Stesen Sentral 2, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

JOB SUMMARY
Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

CANDIDATE PROFILE

Education and Experience

  • High school diploma or GED; 1 year experience in the housekeeping or related professional area.
OR

  • 2year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Managing Housekeeping Operations and Budgets

  • Ensures knowledge and understanding of OSHA regulations are up to date.
  • Oversees all lost and found procedures.
  • Obtains list of rooms to be cleaned immediately and list of prospective checkouts or discharges to prepare work assignments.
  • Inventories stock to ensure adequate supplies.
  • Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
  • Works effectively with the Engineering department on guest room maintenance needs.
  • Understands and complies with loss prevention policies and procedures.
  • Ensures all employees have proper supplies, equipment and uniforms.
  • Assists in supervising an effective inspection program for all guestrooms and public space.
  • Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.
  • Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.
  • Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.

Ensuring Exceptional Customer Service

  • Handles guest problems and complaints seeking assistance from supervisor as necessary.
  • Assists in the review of comment cards and guest satisfaction results with employees.
  • Sets a positive example for guest relations.
  • Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefirst culture. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Combining timeless glamour with a vanguard spirit, St.

Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world.

Beginning with the debut of The St.

Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service.

We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International.

Be where you can do your best work,

begin your purpose,

belong to an amazing global team, and

become the best version of you.

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