Internal IT Support Specialist

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Vaimo Full time
We are looking for an
Internal IT Support Specialist to join our team at Vaimo.

While working with the Internal IT team, you will support Vaimo employees both in our Tallinn office and our 15+ offices globally.

Our team is small but flexible, empowering, and always open to collaboration. We always try to simplify work at Vaimo and automate everything we can. For example, we even have a Slack bot that resolves some of our tickets.

If you have any ideas for a script or tool for automation or would like to develop a project of your own, we welcome you to take on new challenges.


Founded in 2008, Vaimo has become a global expert in eCommerce sites built on the Adobe Commerce Platform and works with new technologies such as Kubernetes.

With a vision driving us into the future, Vaimo is a perfect place to launch your career, learn, and try out different domains.


Skills & Requirements:

  • Some work experience in the IT field, preferably on an enterpriselevel
  • Knowledge of the Apple/Mac/Linux ecosystem
  • Strong written and verbal communication skills: you feel comfortable both talking to users on video and writing howto manuals
  • Proactive and willing to learn
  • Open mindset to tackle different tasks and challenges
  • English language fluency, both written and spoken

Key Responsibilities:

  • Help Vaimoers have the best experience possible with our tools
  • Solve problems working independently and with other Vaimoers
  • Solve requests based on JIRA (IT support desk) tickets
  • Followup/ update ticket for every ticket to ensure timely closure
  • Tickets ownership, drive to resolution and communication with Vaimoers
  • Proactive monitoring of support desk tickets
  • Incident handling
  • Troubleshooting on office equipment (if not remote)
  • Troubleshooting on VPN software and collaboration tools
  • Troubleshooting on Password Reset tools and Remote Control tools
  • Troubleshooting of Macs
  • Improving documentation and manuals
  • Improving internal processes
  • Solutionoriented approach


  • Kuala Lumpur, Kuala Lumpur, Malaysia SG Support Full time

    Job SummaryWe are looking for a friendly, well-spoken Fundraising Specialist Intern to assist our company in expanding our customer base. The sales development representative's responsibilities include generating potential leads, preparing presentation material and connecting customers with the right salesperson.To be a successful sales development...

  • P2p Specialist

    1 week ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Informa Global Support Full time

    Company DescriptionInforma is a leading business intelligence, events, and academic publishing business operating in the Knowledge and Information Economy. We are listed on the London Stock Exchange and a member of the FTSE 100. We operate in more than 30 countries and employ over 11,000 people globally.Informa's leading brands and expert teams create...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Kofax Full time

    The Technical Support Specialist is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires frequent interaction with...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Kofax Full time

    The Technical Support Specialist is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires frequent interaction with...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hyppies Full time

    Join a fast-paced and thriving sales team as aSales Support Specialist A local leading Cybersecurity solutions provider is looking for a highly organized and detail-oriented individual who is passionate about delivering exceptional customer service.As a Sales Support Specialist, you will be instrumental in providing comprehensive administrative and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Bread Advertising Full time

    Our client, a global insurance company, is looking for an International Customer Service Specialist.Responsible: Support the seamless experience of customers and brokers with our services. Observe key performance indicators including the speed of local policy issuance,reinsurance premium collection. Maintaining the quality of data in administrative systems....


  • Kuala Lumpur, Kuala Lumpur, Malaysia LH Agency Full time

    We are searching for an Application Support Specialist (Mandarin/Cantonese Speaker) to join our team in Kuala Lumpur either Johor Bahru, Malaysia As an Application Support Specialist, you will play a vital role in ensuring the smooth operation of our trade finance platform and providing exceptional support to our users.- it's only applicable for...

  • Support specialist

    4 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Ijm Corporation Berhad Full time

    Job Description:We are seeking a part-time Support Specialist to join our dynamic team at IJM Corporation Berhad in Kuala Lumpur. As an Associate Level Support Specialist, you will be responsible for providing reliable and adaptable support to our team members and clients.Responsibilities: Provide technical support to team members and clients through various...

  • Support specialist

    1 week ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Ijm Corporation Berhad Full time

    Job Description:We are seeking a part-time Support Specialist to join our dynamic team at IJM Corporation Berhad in Kuala Lumpur. As an Associate Level Support Specialist, you will be responsible for providing reliable and adaptable support to our team members and clients.Responsibilities: Provide technical support to team members and clients through various...

  • Support specialist

    4 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Ijm Corporation Berhad Full time

    Job Description:We are seeking a part-time Support Specialist to join our dynamic team at IJM Corporation Berhad in Kuala Lumpur. As an Associate Level Support Specialist, you will be responsible for providing reliable and adaptable support to our team members and clients.Responsibilities: Provide technical support to team members and clients through various...


  • Kuala Lumpur, Kuala Lumpur, Malaysia IT Consulting Company Full time

    Responsibilities: Monitoring and inspecting all promotion setup (price changes, voucher creation, etc) on Marketplace Platform QA approver in SynOps for all eshop tasks Monitor and inspect all promo setups and submissions according to client requirements. Monitor client platform's store content (title, descriptions, attributes, etc.) as per client...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Nestle Operational Services Worldwide SA Full time

    Position SnapshotLocation: Kuala Lumpur, MalaysiaCompany: Nestrade Procurement DivisionActRate:Full-Time Act. Rate 100%Type of contract: Permanent contractStart date:What we offer at NestléFlexible work policies in terms of core hours and working from home. Please talk to us during the recruitment process about what flexibility could look like for...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Nestle Operational Services Worldwide SA Full time

    Position SnapshotActRate:Full-Time Act. Rate 100%Type of contact: Permanent contractGenuine opportunities for career and personal developmentModern "smart office" locations providing agile & collaborative workspaces.Dynamic international working environment.Attractive additional benefitsPosition SummaryWe are currently looking for a highly competent...

  • Reporting Analyst

    1 week ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Kelly Services Internal Full time

    About the companyKelly Outsourcing & Consulting Group (KellyOCG) is a leading provider of global talent management solutions leading the way especially in Managed Service Provider (MSP) and Recruitment Process Outsourcing (RPO) solutions. We are proud of our reputation for doing things differently - through the services we deliver and the people we attract....


  • Kuala Lumpur, Kuala Lumpur, Malaysia IT BUSINESS SOLUTIONS SDN BHD Full time

    A customer success specialist develops and maintains long-term business relationships by serving as an internal advocate and client liaison. Typically a "people person," by nature, they have a hybrid of soft and hard skills required to master technology and manage customer relationships. These professionals are driven to uncover the root cause of a problem,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Tek Infotree Sdn Bhd Full time

    HIRING ERP SUPPORT SPECIALISTLOCATION: BANGSAR, KUALA LUMPUR OFFICEJOB FUNCTION: INFOTECH & DIGITALISATIONLOCAL MALAYSIAN CITIZENS ONLYPERMANENT ROLEMAX SALARY BUDGET RM8,000DUTIES AND RESPONSIBILITIES Provide enduser support. Serve as a coordinator between functional and thirdparty service providers. Recommend ERP System integration/improvement, where...


  • Kuala Lumpur, Kuala Lumpur, Malaysia inDrive Full time

    Office- Shift work- Middle- Now we're looking for a Technical Support Specialist in Kuala Lumpur.If you are people-oriented as we are and ready to improve the quality of our customer service, even more, we're waiting for your CVResponsibilities: Outgoing calls to clients Conflicts resolutionQualifications: Native language speaker Fluent English (obligatory)...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Tungsten Automation Full time

    Job Purpose:The Technical Support Engineer Specialist is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Tungsten Automation Full time

    Job Purpose:The Technical Support Engineer Specialist is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Ambition Full time

    Job details:Posted 15 March 2024SalaryRM4500 - RM5500 per annumLocationKuala LumpurJob type ContractDisciplineContractingReference271965_ Targeted onboarding - ASAPDuration of contract : from start date - December 31,2024Normal working hours & Hybrid (3 days in office and 2 WFH)Mission:The Internal Control Specialist play active roles in risk evaluation and...