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Customer Care Officer

3 months ago


Semenyih, Selangor, Malaysia Crascentia Property Management Sdn Bhd Full time
Manage and maintain day-to-day operations of the and activities of the site (residential) property.

  • Ensure effective and efficient management of the common areas through routine checks.
  • Assist the Condominium Manager to support daily operations.
  • Conduct onsite checks and management of development works by appointed contractors to ensure works are carried out to specifications and complete on schedule.
  • Engage service providers through proper approval system; manage contracts and performance of service providers.
  • Follow up with service providers on submission of monthly maintenance schedule, quotations, claims and invoicing.
  • Convene and attend all meetings of the Developer and / or MCST Council; prepare minutes and reports for meeting.
  • Raise POs and keep track of works done due to complaints by residents.
  • Obtain quotations for repair and maintenance services.
  • Engage and attend to complaints from residents professionally and properly and to ensure every complaint is addressed with the residents with closure; ensure timely and prompt responses to complaints and requests.
  • Prepare and submit an annual budget and recommend rates of MF / SF contributions.
  • Ensure compliance with BMSMA, relevant laws, government rules and regulations and company's policies.
  • Process and assist in putting up paper for Extraordinary works when necessary.

Job Requirements:

  • At least 2 year(s) of working experience in the related field is required for this position.
  • Team player with good communication skills.
  • Preferable fluently in Mandarin, English & Bahasa Malaysia (Speaking & Written).
  • Able to work under pressure, physically fit, active person & positive minded.
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Location: Diamond City:

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Working days & hour: Monday to Saturday, 9am to 6pm.

Job Types:
Full-time, Permanent

Pay:
RM2, RM2,600.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift

Supplemental pay types:

  • Overtime pay

Application Question(s):

  • Do you have any experience related to Property Management such as Building and facilities?
  • How many years of related experience in Property Management?
  • Are you willing to be based in Semenyih?
  • How much is your expected salary?
  • Do you have your own Transportation?
  • Can you immediately to work? If cannot state a date