Retention and Parent Engagement Officer

2 weeks ago


Semenyih, Malaysia Tenby International School Setia Ecohill Full time

**Description**

Description of School

Tenby International School Setia EcoHill is one of the newer schools in the Tenby family and is set in a wonderful 14-acre campus with outstanding facilities. The essence of the school is that it puts great teachers with great students and provides the resources, facilities, and freedom to progress with learning. Tenby Setia EcoHill adapts the best of both traditional and modern learning and assessment pedagogy. Results are constantly reviewed, and targets set to continuously improve. Tenby Schools are a part of International Schools Partnership (ISP), a dynamic network of 77 schools in 21 different countries committed to an organisational learning culture of “getting better”.

We currently have over 100 employees with a mixture of Malaysians and Expats from various background and teaching qualification. Our dynamic culture here at Tenby International School Setia EcoHill has grown by leaps to bounds since its inception.

Key benefits
- A culture of engagement and trust, where staff contributions are recognised and valued.
- A passionate and motivated team of professionals who put children at the heart of decision-making.
- An embedded whole campus commitment to professional development and a commitment to serving others.
- A peer network of like-minded teaching colleagues and support from non-academic staff.
- Access to expertise, best practise sharing and learning opportunities across countries and cultures.
- A commitment to employee well-being.

ISP Malaysia - Tenby International School Setia Ecohill

Retention and Parent Engagement Officer

Purpose of Role

ISP Principles

Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding issues and acting and following up on all concerns appropriately.

Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.

Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.

Key Responsibilities
- Develop and lead an effective parental engagement programme which is focused on building positive

relationships, supporting with the retention of current families and building the reputation of the School. Play
- a key role in external and internal communications by becoming a spokesperson for the School, accountable for the School’s reputation and pre-empting issues and crisis communication.

Internal Parental Communications
- Work with the Admissions and Marketing to develop a strategy on communications which will support the School’s growth
- Work with Admission and Marketing to implement a comprehensive School Communications Plan
- Develop the mechanisms by which to produce a monthly Parent Communications Report drawing on feedback from academic support staff, parent hotlines, admissions staff, and the PPP programme.
- Measure and evaluate the communication plan and associated activities to improve communications and drive effectiveness.
- Coordinate with Heads of School and the academic support staff regarding parental communication

Parental Communication
- Lead on strategy and content development to manage parental issues or crises at the School working with the Heads of School or key staff
- Work with the Chinese Principal and Head Mistress to tailor the crisis communications protocols and templates for local implementation.
- Anticipate and advise on potential parental issues - Develop plans to attenuate and manage parental issues

Skills, Qualifications and Experience
- Degree in education, communications, journalism, or public relations
- At least two to three year's customer service experience
- Knowledge of Microsoft technology
- Knowledge of video editing, and audio & visual technology will be an added advantage
- Good interpersonal, communication, and problem-solving skills
- Excited about modern technologies and eager to learn and improve
- High levels of professionalism
- Excellent oral and written English

ISP Leadership Competencies

You consistently demonstrate and role-model the ISP Leadership Competencies in all that you do.
- Collaboration. Takes an active part in leading their school or region; is cooperative and a genuine team player, developing positive, supportive relationships with colleagues to solve problems and maximise opportunities.
- Learning & Getting Better. Continually demonstrates personal commitment and passion for learning and getting better using evidence and feedback; supporting others in their continual learning, development and growth.
- Innovation Leadership. Is good at creating an environment where ideas for learning initiatives and services are generated and is able to motivate and inspire others thro



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