Application Support Senior Analyst

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia NTT DATA Services Full time

Req ID:

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Application Support Senior Analyst to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14), Malaysia (MY).

In these roles you will be responsible for:

  • Ability to work in Level 2 Production Support Environment and work closely with Clients and Stakeholders and provide application support.
  • Should have flexibility and be able to adapt according to business needs.
  • Coordinate with L3 and development team to provide and implement solutions as required.
  • Provide Weekend support as and when necessary, depending on Client Requirements
  • work on creating Change requests and work with various teams in getting that change approved and get it deployed in production.
  • provide support to release management team by performing sanity and validations after successful deployment.
  • work on handling Incidents and Requests and ensure to provide solution to the issues.
  • Interaction with Business Users and other teams while resolving tickets and ensure to provide solution. Ensure the application and systems problems are fixed, as well as providing excellent customer service.
  • Ensure excellent customer service through the application of customer support skills, business, and technical knowledge to triage, diagnose, troubleshoot, and escalate or resolve customer application issues.

Requirement:

  • Experience required– 3-5 Yrs.
  • Solid experience with ICO Blaze Advisor and FICO Origination Manager is required.
  • Mandatory Skill set required for this role: UNIX, Windows, MSSQL and Oracle Payment solution on IBAS platform.
  • Good written and oral communication skills
  • Ability to work under pressure and to tight deadlines.
  • Empathy with users
  • Patience and understanding
  • Acceptance of ownership
  • Investigation and diagnostic skills
  • Attention to detail.
  • A proactive approach

Qualification:

  • A Bachelor's degree in Engineering / Equivalent / Advanced degree related to computer field.

Preferences:

  • Flexible.

Willing to work in Rotational shifts - 24/7 offsite standby support.

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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