Executive,it

2 weeks ago


Seri Kembangan, Selangor, Malaysia Sapura Resources Berhad Full time

SCOPE OF THE JOB


Manage the information technology needs and computer systems including implementing database and network designs, installing and upgrading software, ensuring systems security and troubleshooting computer issues.


JOB SUMMARY
Mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them.

  • To provide IT support for all IT related issues.
  • Handle incoming incidents/ change requests/ problem tickets within the allocated timeframes/ agreed SLA.
  • To handle and maintain all computers, AV and computer peripherals.
  • To manage IT asset (asset list and tagging)
  • Provide support for Video Conferencing, offsite meetings, webcast support and AP events.
  • To design and maintain company website.

PRINCIPLE DUTIES / RESPONSIBILITIES

  • Responsible for maintaining and supporting the organization's IT infrastructure.
  • Monitoring and maintaining computer systems and networks
  • Talking staff or clients through a series of actions, either facetoface or over the telephone, to help set up systems or resolve issues
  • Troubleshooting system and network problems and diagnosing and solving hardware or software faults
  • Oversee the design, implementation, and maintenance of the organization's network infrastructure, including LANs, WANs, and internet connectivity.
  • Providing support, including procedural documentation and relevant reports
  • Following diagrams and written instructions to repair a fault or set up a system
  • Setting up new users' accounts and profiles and dealing with password issues
  • Responding within agreed time limits to callouts
  • Working continuously on a task until completion (or referral to third parties, if appropriate)
  • Prioritising and managing many open cases
  • Testing and evaluating new technology
  • Conducting electrical safety checks on computer equipment.
  • To perform any other duties as deemed fit to be within the scope of your position and as determined by Management from time to time.

Skills:

  • High level of professional integrity, maturity, independence and excellent analytical, interpersonal and communication skills are prerequisites.
  • Strong knowledge of IT infrastructure components, including networks, servers, storage, and security.
  • Ability to plan, execute, and manage IT infrastructure projects.
  • Adept at identifying and resolving technical issues efficiently.
  • Excellent communication skills to interact with team members, other departments, and external vendors.
  • Encourage teamwork and knowledge sharing within the IT department.

Educational Qualifications:

  • Possess minimum Advanced Diploma in Any Computer related field
  • Possess web writing and design skills
  • Must be able to speak and understand English and local language

Experiences:

  • At least 2 years of experience in the field or in a related area.

Personal Characteristics:

  • Able to work independently
  • Able to work under pressure
  • Able to meet tight dateline
  • Proactive and very motivated person
  • Quickly adapt / abreast with new challenge in work environment
  • Exceptional problemsolving skills
  • The ability to think logically
  • The ability to work well in a team
  • The ability to prioritise workload
  • Attention to detail.

Job Type:
Contract

Salary:
RM4, RM5,500.00 per month

Application Question(s):

  • What is your expected salary?
  • What is your notice required?

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