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Customer Care Assistant

3 months ago

Johor Bahru, Johor, Malaysia Trinity Workforce Solution Full time

Customer Care Assistant - Eye Specialist Clinic

Salary:
RM2500 - RM3500

Working days:
Monday - Sunday (5 days working, 2 days off - rotate)

Working hours:
Monday - Saturday - 8:30a.m - 6p.m Sunday - 10a.m - 5p.m

Normal Speaker & Mandarin Speaker

**Job Responsibilities:
- *
  • Provide excellent service, stream line patient flow, manage complaints, gather feedback/testimonials, conduct surveys and maintain workplace cleanliness
  • Handle patient registration, record data entry/update, appointment booking/scheduling, checkin/out, monitor flow, attend to needs/requests/followups, manage phone calls, address walkin inquiries, and oversee admin/housekeeping, including patient followups and appointments.
  • Perform selective eye test.
  • Facilitate patient flow and support doctors with medication and surgery instructions, while also managing doctors' room upkeep and ensuring it's stocked with essential items.
  • Conduct various eye tests and provide timely followup reminders for pending patient cases.
  • Manage sales transactions and cashier responsibilities utilizing the Salesforce POS system, while also tending to patients' administrative needs and conducting followups.
  • Ensure daily settlement, reconcile sales, and perform stock checks for medications/drugs.
  • Prepare patient files for nextday appointments, handle filing tasks such as retrieving and filing patient files, and perform housekeeping duties in designated work areas as assigned by the CM/PIC.

Other Task/Responsibilities

  • Surgery Coordinator Assistant.
  • OT Assistant.
  • Assist in Company/Marketing campaigns/activities/roadshows (indoor & outdoor).
  • Special projects.
  • Other role specific or person specific job assignments.

Requirement:

  • SPM, Diploma and Degree holder.
  • Minimum 6 months experience of face to face customer service.
  • Well groomed as per company policy.
  • Fast learner.
  • Able to travel in any mode of transportation.

Job Types:
Full-time, Contract

Contract length: 6 months

Pay:
RM2, RM3,300.00 per month

Benefits:

  • Professional development

Education:

  • Diploma/Advanced Diploma (preferred)

Experience:

  • Customer service: 1 year (required)

Language:

  • English (required)
  • Mandarin (required)

Location:

  • Johor Bahru (required)