Hotel Operation Manager

2 weeks ago

Shah Alam, Selangor, Malaysia LAMAN GREEN ENGINEERING SDN BHD Full time
Fully responsible for all aspects of all departments. Support and work with all Head of Departments in all aspects of running this hotel. Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.

Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets, GSTS feedback / RSTS feedbacks and action taken for service recovery, and also any staff issues.

Minutes of the meeting to be sent to GM. Ensure SOP implementation in all departments and check the same during routine operational checks. Consultant /GRM guidance to be taken wherever required.

Monitor the purchase / indent / requisition of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc).

Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef.

Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter to HO Purchase.

Inspecting all departments for SOP implementation. Inspecting all department with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture. Monitor the co-ordination between all departments for smooth & efficient operations. Assessing and reviewing customer satisfaction and service recovery process. Meet all dept. heads to review & train the staff to upkeep the human capital.

Identifying staff learning needs and assisting with development Providing timely and constructive feedback to all direct reports as and when required either formally or informally.

Conduct weekly / Daily meeting with marketing people for inquiry & follow up & conversion to grow up the business.

Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organisation. Be on available on call 24 hours a day to resolve any urgent problems on emergencies. Responsible for the overall management of the operation of the hotel. Any other duties assigned.

Laman Green Engineering Sdn Bhd is a Malaysia company established to provide supply and services both Public & Private clients in Electrical, Mechanical and Marine Engineering Industry in Malaysia.

Laman Green Engineering, a locally Bumiputera company has formed a team of skilled and talented with competent and dedicated professionals.

We are totally committed to utilize our resources and capabilities to under take, successfully execute and maintain any projects or assignments awarded to us.

The wide range of experience of Laman Green Engineers from five to twenty years that made of variety disciplines of Engineering & Constructions enable the company to provide comprehensive services to the client.

Our area of specialization are in Low and High Voltage Electrical System (Generation, Transmission and Distribution) Mechanical and Marine Engineering Works, Installation and Services.

Bachelor's or Equivalent

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