Director of Operations

2 weeks ago

Shah Alam, Selangor, Malaysia Accor Hotels Full time

Company Description

Novotel Hyderabad Airport designed to help guests find their way around easily is built on simplicity and elegance and well positioned near the new international airport.The hotel features 292 rooms and suites in the Premier Floor with WiFi access, along with a restaurant, a bar, a beautiful outdoor swimming pool and meeting rooms accommodating up to 400 guests covering a total area of 7 acres.The major access routes are National Highway 7 (from the west) and Srisailam SH (from the east).

-Come As You Are

-Work With Purpose

-Grow, Learn & Enjoy

-Employee benefit card offering discounted rates in Accor worldwide for you and your family.

-Career development opportunities with national and international promotion opportunities

Job Description

Primary Responsibilities

Business Performance

  • Support the annual budgeting process and financial forecast for the operations departments
  • Ensure that all operations departments are maximizing revenue and profit potentials while minimizing costs and staying within budget guidelines
  • Analyze monthly P&L and month-end reports, identify deviation from business plan goals
  • Gather and report financial information to the General Manager

Operation

  • Develop, recommend, implement and manage the operational department's annual and long term goals
  • Conduct daily briefing with management on current key activities
  • Ensures optimal compliance with corporate focus audit, local health and safety, and other statutory regulations
  • Evaluates changes in guest needs, guest mix and competitive set. Recommend appropriate products/services and operational changes as necessary
  • Anticipate and address guest issues, establish proactive processes to promote guest satisfaction
  • Communicate in an effective and timely manner with General Manager and Executive Committee on matters which require their attention
  • Represent the Brand in projecting a credible image to the market, residents and colleagues alike
  • Be present to personally welcome key residents and patrons, and entertain key accounts' representatives
  • Help to ensure all Marketing and PR Communications materials are in compliance with the Brand Marketing guidelines
  • Be visible around the hotel and show an active interest in our colleagues' welfare
  • Help and support in establishment of positive owner relations through proper and appropriate communications with the appointed Owner's representative
  • Follow appropriate protocol in communicating with the appointed Owner's representative and keep the General Manager informed of such communications

Team Management

  • Manage performance issues that arise within the operational departments. Train, develop, coach and counsel, conduct performance evaluations and resolve problems of departmental team members and managers
  • Assist General Manager with interviews, selection and recruitment of operations departments management team
  • Identify and develop team members with potential
  • Conduct performance review and manages performance issues that arise within the operations departments management team
  • Constantly monitor team members performance, attitude and degree of professionalism
Qualifications

Knowledge and Experience

  • Bachelor's Degree from a reputable hospitality school preferred
  • Minimum 5 years of operational management experience with strong Roomsbackground andat least 2 years of experience in a similar capacity
  • High degree of professionalism with strong understanding of hotel operations and business acumen
  • Excellent reading, writing and oral proficiency in English language
  • Ability to communicate in a local language where the hotel operates is desirable
  • Strong working knowledge of MS Excel, Word, & PowerPoint

Competencies

  • Strong leadership, interpersonal and training skills
  • Ability to lead expatriates and local colleagues effectively
  • Excellent communication and customer contact skills
  • Results and service oriented with an eye for details
  • Ability to multi-task, work well in stressful & high-pressure situations
  • A team player & builder
  • A motivator & self-starter
  • Well-presented and professionally groomed at all times
Additional Information
  • At Accor Hotels we believe in Talent Development, we collaborate together to reach your Professional goals and would like to play our role in developing your career for your future & organization.

At Accor Hotels we celebrate Heartist Days every year , these are the few links to understand the celebrations:


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