Protege - Helpdesk

Ticket Management:
Log and track support tickets in the helpdesk system. Prioritize and manage multiple support requests while adhering to defined service level agreements (SLAs).

Remote Support:
Utilize remote desktop tools to provide off-site support to users in different locations.

User Training:
Offer basic training and guidance to end-users on using hardware, software, and IT tools effectively.

Hardware and Software Deployment:
Assist with the setup, installation, and configuration of new hardware and software for end-users.

Documentation:
Maintain accurate records of support activities, solutions, and frequently asked questions for reference and knowledge sharing.

Escalation and Collaboration:
Escalate complex technical issues to senior IT staff when necessary. Collaborate with other IT teams and vendors to resolve problems and implement solutions.

Continuous Improvement:
Stay updated with the latest technology trends and best practices. Propose improvements to enhance the efficiency and effectiveness of the IT support process

Allowance:
RM2000/Per month

Job Type:
Contract

Contract length: 12 months

Salary:
Up to RM2,000.00 per month

Ability to commute/relocate:

• Bukit Jalil: Reliably commute or planning to relocate before starting work (required)

Education:

• Bachelor's (required)

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