IT Support Enginer

2 weeks ago


George Town, Penang, Malaysia Intradeco Sdn Bhd Full time
Provide end user service support and resolve problems to the end user's satisfaction.

  • Troubleshoot end user's Computing issue, and hardware issue (PC, server, printer, etc.)..
  • Provide troubleshooting and firstlevel diagnosis of IT problems
  • Monitor and respond quickly and effectively to requests received through the IT helpdesk
  • Monitor Service Desk for tickets assigned to the queue and process firstinfirstout based on priority
  • Manage PC setup and deployment for new employees using standard hardware, images and software
  • Perform timely workstation hardware and software upgrades as required
  • Provide onsite support on the shop floor when required and be sure any issue gets resolved in shop floor as soon as possible
  • Troubleshooting simple network/voice issue and report the issue to the Global IT team respectively
  • Maintain inventory of all equipment, software and software licenses
  • Document internal procedures, established work related procedures and Standard Operating Procedure (SOPs)
  • Identify and escalate situations requiring urgent attention.
  • Work with oversea IT and Support Team

Job Types:
Full-time, Contract

Contract length: 12 months

Salary:
RM1, RM2,500.00 per month

Benefits:

  • Health insurance
  • Professional development

Schedule:

  • Rotational shift

Supplemental pay types:

  • 13th month salary
  • Overtime pay

Education:

  • Diploma/Advanced Diploma (preferred)

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