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IT Support Enginer
2 weeks ago
- Troubleshoot end user's Computing issue, and hardware issue (PC, server, printer, etc.)..
- Provide troubleshooting and firstlevel diagnosis of IT problems
- Monitor and respond quickly and effectively to requests received through the IT helpdesk
- Monitor Service Desk for tickets assigned to the queue and process firstinfirstout based on priority
- Manage PC setup and deployment for new employees using standard hardware, images and software
- Perform timely workstation hardware and software upgrades as required
- Provide onsite support on the shop floor when required and be sure any issue gets resolved in shop floor as soon as possible
- Troubleshooting simple network/voice issue and report the issue to the Global IT team respectively
- Maintain inventory of all equipment, software and software licenses
- Document internal procedures, established work related procedures and Standard Operating Procedure (SOPs)
- Identify and escalate situations requiring urgent attention.
- Work with oversea IT and Support Team
Job Types:
Full-time, Contract
Contract length: 12 months
Salary:
RM1, RM2,500.00 per month
Benefits:
- Health insurance
- Professional development
Schedule:
- Rotational shift
Supplemental pay types:
- 13th month salary
- Overtime pay
Education:
- Diploma/Advanced Diploma (preferred)
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