IT Support Manager

2 weeks ago


George Town, Penang, Malaysia JAC Malaysia Full time

Location:

  • Penang
  • Specialisation:
  • Engineering & Manufacturing
  • Salary:


MYR 144, ,000 (Annual)
  • Reference:
  • PR/ Contact details:
  • Yuki Lim
  • Job published:


March 11, :47
  • Job Responsibilities:
  • Lead regional IT staff and oversee enduser support, IT infrastructure management, and network support.
  • Provide test development, automation, and support for subcontract manufacturing sites.
  • Management Responsibilities:
  • Supervise daily activities of regional IT staff and vendors, ensuring customer satisfaction and adherence to SLAs.
  • Manage regional IT infrastructure, IT projects, and global IT purchases.
  • Act as the primary IT escalation manager for business leaders in the region.
  • Enforce IT governance activities, including SOX governance and ISO certifications.
  • Ensure compliance with change control processes and other IT procedures.
  • Regional IT Support:
  • Manage enduser IT support activities and monitor virtual environments for upgrades and proactive maintenance.
  • Supervise Enterprisegrade compute, storage, networks, and virtualized environments.
  • Monitor all servers, physical and virtual, and enforce software compliance.
  • Create and maintain comprehensive documentation for servers and systems.
  • Competencies:
  • Ability to work independently and communicate complex ideas effectively.
  • Strong analytical skills, prioritization, and creative problemsolving abilities.
  • Job Requirements:
  • MS in Electronics Engineering or equivalent; 10+ years of IT handson experience and 5+ years of IT management experience.
  • Experience in Semiconductor R&D support and subcontracting vendor support.
  • Expert knowledge of various IT technologies and platforms.
  • Willingness to travel internationally up to 25% of the time.
  • Additional Desired Capabilities:
  • Proficiency in English and Mandarin for regional IT support.
  • Focus on developing and maintaining service delivery processes.
  • Proven ability to enhance IT service delivery at all layers.
  • Knowledge of industry best practices.
  • Effective communication and collaboration across organizations and vendors.


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