Customer Support

2 weeks ago


George Town, Penang, Malaysia Two95 International Inc. Full time
Customer Support - Assistant Sales Advisor (English & Malay) - C1 Level in English

Working Hours: 9 am to 9 pm shift (It will transition to a 24/7 shift in the future)

  • Individuals who can fluently speak and write in Bahasa Malaysia and English (C1 Level)
  • Experience in the sales or customer service industry is an added advantage.

Salary:
Basic salary of RM Fixed Language allowance of RM 300

Responsibilities:

  • Delivering exceptional customer interactions, evaluated through client call quality reports, call audits, and customer satisfaction surveys.
  • Offering presales consultative solutions to articulate the features and advantages of the client's products to customers contacting the Retail Contact Centre Sales and Service.
  • Accurately recording valid orders and documenting all Saved For Later ("SFL") opportunities.
  • Actively selling and providing sales support for products to boost incremental revenue, all while ensuring the highest levels of customer satisfaction survey scores.
  • Demonstrating a proficient understanding of all clientsupported products, both current and future, evidenced by client call quality reports, call audits, and customer satisfaction survey scores.
  • Ensuring innovation and quality in every customer interaction.
  • Entering all necessary data elements into the internal Online Store and other recordkeeping systems following client training and operational procedures.
  • Maintaining a comprehensive awareness of the client's strengths in the industry.

Requirements:

  • Minimum of Diploma in any field
  • Demonstrated business language fluency in Bahasa Melayu and fluency for all Advisors in business English
  • Professional working experience dealing with facetoface or virtual interactions with customers preferred.
  • Demonstrated telephone skills, including the ability to use the phone system and to control call direction and duration
  • Excellent understanding and knowledge on high technology products and computers and operating systems
  • Effective time management strategy including ability to multitask, prioritize, organize and balance workload
  • Excellent judgment and decisionmaking skills

Benefits:

Language allowance 300RM Per month
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